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C73x & X73x — Feathering

Document ID:SO6631
 
  Properties  

Problem

C73x; X73x; Feathering; X734de; X736de; X738de; C734dn; C736n; Wispy, white, horizontal lines at the edge of the page; White horizontal page

Solution

Defect Symptom

Feathering refers to wispy, white, horizontal lines appearing at the edge of the printed page.

Click Image to Enlarge

 

 

Troubleshooting

  1. Perform the "Color Adjust" procedure in the "Quality" menu.
  2. Print the "Print Defects Guide" in the "Help" menu and review the print samples.
  3. The defect pictured may be seen in cool or dry climates. Ensure that the printer, toner cartridges, and photoconductors are all at normal, room temperatures.
  4. This print quality defect is associated with the photoconductor units. If warmer temperatures (>60F / 16C) do not help, replace the photoconductor units.
  5. For optimum print quality and reliability, Lexmark recommends always replacing photoconductor units in complete sets. Be sure to reset the photoconductor life counter for each photoconductor unit replace.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.


Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.   

 

 

 



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