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C73x & X73x — Starvation

Document ID:SO6630

Usergroup :External


C73x; X73x; Starvation; X734de; X736de; X738de; C734dn; C736n; Light print, Darkness; Print fades from page top to bottom; Faded print


Defect Symptom

Starvation refers to light print or darkness of the print that fades from the top to the bottom of the page, as below. 

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  1. Check the supplies status as shown as on the "Device Statistics" pages in the "Reports" menu. Replace any toner cartridges that show "Toner Low".
  2. Perform the "Color Adjust" procedure in the "Quality" menu.
  3. Print the "Print Defects Guide" in the "Help" menu and review the print samples.
  4. If the light print affects only one color (Cyan, Magenta, Yellow, or Black), remove, shake, and reinstall the toner cartridge of that color.
  5. If the light print persists after shaking, replace the toner cartridge.
  6. If the light print affects all colors, or persists after completing the above steps, contact Lexmark Technical Support for further assistance.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.


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