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C73x & X73x — Light Print or Void at Bottom of Page

Document ID:SO6615
 
  Properties  

Problem

C73x; X73x; Light print or void at bottom of page; X734de; X736de; X738de; C734dn; C736n; Light print; Void; Print quality issue; Fuser defect

Solution

Defect Symptom

Your printer produces light print or a void at the page's bottom, and/or fuser smudge appears; i.e., you observe marks of misplaced toner on the bottom of the page.

Click Image to Enlarge Click Image to Enlarge

NOTE: For more information, please see KB Solutions ID: SO5158.

 

 

Troubleshooting

  1. Access KB: SO5158 by typing it into the search field at support.lexmark.com. 
  2. Print the "Print Defects Guide" in the "Help" menu and review the print samples.
  3. If the defect repeats at the bottom of the page, use the defect ruler to determine which component is defective. NOTE: The toner cartridges or photoconductor units cause most print quality defects.
  4. If the defect component is not identified, determine whether the defect is similar to the defects pictured above. Should the defect be similar to the above images, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.


Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

 

 



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