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C73x & X73x — Fuser Offset

Document ID:SO6611

Usergroup :External


C73x; X73x; Fuser offset; X734de; X736de; X738de; C734dn; C736n; Ghosting; Repeated, light ghost image


Defect Symptom

Fuser Offset is an issue resulting in a repeated, light ghost image.

Click Image to Enlarge

NOTE: For more information, please see KB Solutions ID: SO5158.




  1. Perform the "Color Adjust" procedure in the "Quality" menu.
  2. Print the "Print Defects Guide" in the "Help" menu and review the print samples.
  3. If the defect repeats down the page, use the defect ruler to determine which component is defective. NOTE: The toner cartridges or photoconductor units cause most print quality defects.
  4. If the defect component is not identified, determine whether the defect is similar to the defects pictured above. Should the defect be similar to the above image, please contact Lexmark Technical Support for other troubleshooting suggestions.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.   


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