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Ex6x/Xx6x Print Quality Tool – E26x, E36x, E46x, X26x, X36x, X46x Toner Smears or Rubs Off the Page

Document ID:SO6589
 
  Properties  

Problem

E26x; E36x; E46x; X26x; X36x; X46x; Smudges; Poor print quality; Smudges on printed copy; Smudges on page

Solution

Issue description
 

Smudges appear on the printout because the toner is not being fused to the paper.

Sample printout

 

Recommended troubleshooting
 

  1. Try a different kind of paper. Paper designed for copiers gives the best-quality fusing.
  2. Change the media texture setting in the driver. If you are using special media such as cardstock or labels, then be sure to select the correct media type.
  3. If this defect persists, contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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