Thank you for your feedback

Ex6x/Xx6x Print Quality Tool – E26x, E36x, E46x, X26x, X36x, X46x Toner Smears or Rubs Off the Page

Document ID:SO6589

Usergroup :External


E26x; E36x; E46x; X26x; X36x; X46x; Smudges; Poor print quality; Smudges on printed copy; Smudges on page


Issue description

Smudges appear on the printout because the toner is not being fused to the paper.

Sample printout


Recommended troubleshooting

  1. Try a different kind of paper. Paper designed for copiers gives the best-quality fusing.
  2. Change the media texture setting in the driver. If you are using special media such as cardstock or labels, then be sure to select the correct media type.
  3. If this defect persists, contact Lexmark Technical Support to set up service for the printer.


Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

Please enter the email address you would like to send a copy of this page to.