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Ex6x/Xx6x Print Quality Tool – E26x, E36x, E46x, X26x, X36x, X46x Toner on Back of Page

Document ID:SO6587
 
  Properties  

Problem

E26x; E36x; E46x; X26x; X36x; X46x; Toner on back of page; Poor print quality; Toner on back of printed copy; Toner on copy

Solution

Issue description
 

Spots or streaks of toner appear on the back of the printed page.

Sample printout

 

Recommended troubleshooting
 

Inspect the overall paper path, especially the transfer roll, for signs of spilled toner. A transfer roll contaminated with toner can cause toner to transfer to the back of pages. Gently clean the contaminated areas with a soft cloth.

If the defect persists even when the paper path is clear of toner contamination, contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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