Thank you for your feedback

Scan to Network (SNF) Configuration Checklist

Document ID:SO6489

Usergroup :External


Scan to Network Folder; Samba; SMB; NetBIOS



If unable to successfully configure Scan to Network (Standard or Premium), validate the following statements and reference the additional information, if necessary.


 Configuration Checklist

 Click here for a basic troubleshooting guide.

Settings validation or configuration statement
Additional information
The Username and Password for the share are correctly entered.

Click here or consider contacting your system or network administrator for additional assistance.

The share has both READ and WRITE permissions.

Microsoft XP users, click here.

Microsoft Windows 7 users, click here.

The Guest Account for the MS Windows XP is not enabled and you are authenticating via the Guest Account.

Click here for a Micosoft XP article that discusses this topic.

Click here for an alternate article.

Ports 137, 138, 139, and 445 are open if you are running a Microsoft Windows firewall.

Microsoft XP users, click here

Microsoft Windows 7 users, click here.

You have made sure one of following is available on the Microsoft Windows share:

  • DNS
  • WINS
  • NetBIOS over TCP/IP

This requirement is necessary if you would like the capability for the MFP to look up the share (name) using name lookups.

Click here.

You are using the hostname with the fully qualified domain name (FQDN). 

Note: This is critical if a DNS server for a network is available but cannot be accessed using only the hostname.

Click here.

Test consideration:

Try accessing the share using the IP address instead of the hostname to determine if there are problems with the hostname.

Click here.
Determine whether or not LDAP referral is supported. If you have performed all other checks, contact Lexmark Technical Support. 

One particular destination is not functioning.

You have added at least one valid destination or the “Always show button” option is selected on the MFP’s configuration Web page.

Click here.

Also, see all other validation and configuration statements above.

You reference the log file when debug is enabled. If you have performed all other checks, contact Lexmark Technical Support. 


 Still Need Help? 


Contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.



Please enter the email address you would like to send a copy of this page to.