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BackScan to Network Folder; Samba; SMB; NetBIOS
Scan to Network (SNF) Configuration Checklist |
Document ID:SO6489 |
| Properties |
Environment
Solution
Overview
If unable to successfully configure Scan to Network (Standard or Premium), validate the following statements and reference the additional information, if necessary.
Configuration Checklist
Click here for a basic troubleshooting guide.
| Settings validation or configuration statement |
Additional information |
| The Username and Password for the share are correctly entered. |
Click here or consider contacting your system or network administrator for additional assistance. |
| The share has both READ and WRITE permissions. |
Microsoft XP users, click here. Microsoft Windows 7 users, click here. |
| The Guest Account for the MS Windows XP is not enabled and you are authenticating via the Guest Account. |
Click here for a Micosoft XP article that discusses this topic. Click here for an alternate article. |
| Ports 137, 138, 139, and 445 are open if you are running a Microsoft Windows firewall. |
Microsoft XP users, click here. Microsoft Windows 7 users, click here. |
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You have made sure one of following is available on the Microsoft Windows share:
This requirement is necessary if you would like the capability for the MFP to look up the share (name) using name lookups. |
Click here. |
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You are using the hostname with the fully qualified domain name (FQDN). Note: This is critical if a DNS server for a network is available but cannot be accessed using only the hostname. |
Click here. |
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Test consideration: Try accessing the share using the IP address instead of the hostname to determine if there are problems with the hostname. |
Click here. |
| Determine whether or not LDAP referral is supported. | If you have performed all other checks, contact Lexmark Technical Support. |
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One particular destination is not functioning. You have added at least one valid destination or the “Always show button” option is selected on the MFP’s configuration Web page. |
Also, see all other validation and configuration statements above. |
| You reference the log file when debug is enabled. | If you have performed all other checks, contact Lexmark Technical Support. |
Still Need Help?
Contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.