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The Printer Displays an Intermittent 231.03 Paper Jam

Document ID:SO6429

Usergroup :External
11/13/17 Properties  


Affected products

Click Properties in the title section above.


What you will see

The printer/MFP displays an intermittent 231.03 Paper Jam message in the status bar on the touch screen.


What the error means

A 231.03 Paper Jam messages indicates that the printer has registered a piece of paper as having been detected in the paper path of the duplex section, and that it needs to be removed. See the image below for the possible location of the jammed page.


To locate and remove the jammed page, follow the steps in the ‘Recommended actions’ table below or refer to the printer's User's Guide.

NOTE: Before performing the steps detailed below, verify whether the printer supports the size, weight, and input source of the paper you are using. For more information on this, please refer to the User's Guide.

For issues relating to Constant 231.03 paper jam issue, please visit KB article SO8676.



NOTE: The images in the following table show the Lexmark C792 models. However, these directions also apply to the Lexmark X792 models.

Step Action



Power off the printer/MFP completely and disconnect the power cable from its power supply.




Open the left-hand access door assembly.


Important! The inside of the printer/MFP may be hot. Allow it to cool before continuing.




Open the duplex cover.


Note: Slide the green latch (1) and pull the duplex cover up (2), as illustrated in the image above.




Remove the jammed media.

Note: Depending on the media's location, pull it either up or down. Since media can tear during a paper jam, be sure to remove all its fragments from the printer.




Check for any broken or loose parts on the duplex section. If damage exists, a service call will likely be required to resolve the issue.




Close the duplex cover. Close all doors and covers completely.




Power on the printer/MFP and try printing again. If the page prints, the printer is functioning correctly. If the issue returns, please refer to Still need help? section of this document.


If the error is something other than a duplex (230239) paper jam, use the location described in the error or the Show Areas feature on the printer/MFP operator panel to help you locate and clear the jam. Once the jammed paper is removed, touch the Continue, jam cleared on the printer/MFP's control panel and try printing again. If you cannot locate any jammed media anywhere inside the printer, a sensor unit may be failing. This will require a service action to correct. For information on arranging repair service, contact Lexmark Technical Support or a local authorized service center in your area.


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (If you need help locating these, click here)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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