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What you will see
The printer/MFP displays an intermittent 231.03 Paper Jam message in the status bar on the touch screen.
What the error means
A 231.03 Paper Jam messages indicates that the printer has registered a piece of paper as having been detected in the paper path of the duplex section, and that it needs to be removed. See the image below for the possible location of the jammed page.
To locate and remove the jammed page, follow the steps in the ‘Recommended actions’ table below or refer to the printer's User's Guide.
NOTE: Before performing the steps detailed below, verify whether the printer supports the size, weight, and input source of the paper you are using. For more information on this, please refer to the User's Guide.
NOTE: The images in the following table show the Lexmark C792 models. However, these directions also apply to the Lexmark X792 models.
NOTE: If the error is something other than a duplex (230 – 239) paper jam, use the location described in the error or the Show Areas feature on the printer/MFP operator panel to help you locate and clear the jam. Once the jammed paper is removed, touch the Continue, jam cleared on the printer/MFP's control panel and try printing again. If you cannot locate any jammed media anywhere inside the printer, a sensor unit may be failing. This will require a service action to correct. For information on arranging repair service, contact Lexmark Technical Support or a local authorized service center in your area.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:
- Printer model
- Printer serial number (If you need help locating these, click here)
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.