Determine the symptom that best describes your fax receive issue.
NOTE: If you are taken away from this article for any reason, but need to return to continue your diagnosis, click your browser's Back button. Some procedures and reference information are not contained in this article.
Fax receive failure from one location (Most Common)
IMPORTANT! The steps below take into account that you can send and receive in almost all other instances.
Confirm the following with the sender:
Ask sender to resend the fax.
If successful, you can suggest to the sender that they consider the following:
Or, if both fax devices are on a digital phone line connection, you may want to also reduce your RECEIVE MAX SPEED on the Lexmark MFP.
Ask sender to try the following tests:
Question: Did any faxes transmit?
|4||Check to see whether Block Faxes is engaged on the MFP. If so, make sure the sender is not using a private caller ID and the fax machine has a station name.||
Click here for more information.
|5||Check your Banned Fax list to make sure the sender's fax phone number is not blocked.|
|6||Obtain the Call Log or Fax Job Log and identify the error code.||
Click here for information on "How to Enable Fax Log".
Click here Fax Log Status Errors and suggestions.
AutoPrint will enable the automatic print of the fax call log. Click here for more information.
If you still fail to receive faxes from this sender, contact the sender to identify the following:
|8||Contact Lexmark to further troubleshoot this issue.||Click here and obtain all required escalation information before calling Lexmark.|
*N.A. Not available
These suggestions are not listed by relevance, but they have been identified as possible reasons for fax failures.
Important! The steps below take into account that you can send faxes.
NOTE: FAX FORWARDING is found under FAX RECEIVE SETTINGS and is only available on some MFP models.
100% fax failure rate
If you cannot send or receive faxes, try the following, and then contact your telephone phone line provider.
* Refers to a telephone number or handset not within your building or calling environment.
Click here for a list of optional fax topics. You will also find escalation information here in the event you need to escalate this issue with technical support.
Still Need Help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the computer and printer for technician-directed diagnostic purposes.