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Fax Error Codes and Recommendations for the X64x, X65x X73x, X77x, X78x, X79x, X85x, X86x, X945, and X92x Series MFPs

Document ID:SO6393

Usergroup :External
  Language  
  Properties  

Problem

Status; Code; Fax code; 000; 200; 3XX; 4XX; 5XX; 7XX; E-713; 800; 802; 803; 804; 805; 808; 809; 80A; 80B; 80C; 80D; 80E; 811; 812; 813; 814; 815; 818; 819; 81A; 81B; 880; 881; 882; 883; 884; 885; 886; 887; 888; 88A; 901; 902; 903; 904; 905; 906; 907; 908; A00; A01; A02; A03; A04; F00

Solution

Overview


A fax error code may provide the necessary information to resolve a fax issue.

 

Where to begin
 

  1. Obtain the Transmission Log and the Fax Call Log, which will often display an additional fax error code that identifies the reason for a failed fax.

See Document ID: HO3003 for information on how to view or print the fax call log, or see Document ID: HO3669 for information on how to enable fax logs.

IMPORTANT! Many of these errors are associated with poor phone line conditions. Attenuation (signal loss) or excessive noise (interference) in the phone line are primary culprits for fax failures.

Before you contact technical support, it is recommended that you contact your phone service provider to have the phone line tested. If available, connect a standard phone to the same fax line and perform your own preliminary quality test. 

  1. Print your fax settings via Menus > Reports > Menu Settings Page. NOTE: You may also view these settings from your printer's Embedded Web Server (EWS) under Reports > Device Settings > Analog Fax Settings. See Document ID: SO4541 to view steps to access printer's EWS.
     
  2. Further identify the fax problem.

Fax behavior observations Then... And...
Complete failure to send or receive faxes See Document ID: SO6480 for general fax troubleshooting suggestions related to fax setup and phone line quality or phone line conditions... Use your printed menus setting page and the MFP's User's Guide for additional suggestions.
No fax reception issues, but fax-send failures
  1. See Document ID: SO6352 for preliminary diagnosis.
  2. Identify the fax error code.
Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.
No fax send issues, but fax-reception  failures 
  1. See Document ID: SO6398 for preliminary diagnosis. 
  2. Identify the fax error code.
Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.

 

How to use this document
 

  1. Select the fax error code or code range below.
  2. Perform any resolution suggestions.
  3. If unable to find a resolution, see Still Need Help? below for contact details.

 

Fax error codes


Select the error code as seen on your Transmission log or Fax Call Log.

NOTE: An XX is any number within an error code range; e.g., E-713.

 

Help articles referenced in the chart

 

Fax Setting Article
Max Speed adjustments See Document ID: HO3670
Modulation Settings Contact Lexmark Technical Support
Rings To Answer

See User's Guide, or perform the following:

  1. Type the printer's IP address in the address field of your Web browser; e.g., http://mfp_ip_address.
  2. Click Settings > Fax Settings >  Analog Fax Setup.
  3. Scroll down to Fax Receive Settings.
  4. Next to Rings to Answer, enter the number 1*.
  5. Click Submit.
  6. Continue to test until you can identify a possible conflict.
Redial Attempts See Document ID: HO3668
Memory Use See Document ID: HO3674
Behind a PABX See Document ID: HO3666
Enable Auto Convert Color Faxes to Mono Faxes See Document ID: HO3675
Resolution Adjustment See User's Guide, or change this setting from the control panel before initiating the fax.

NOTE: View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu, or print a Network Setup page to locate the IP address under the TCP/IP heading.

* You may not have a choice to reduce this number because of extension phones or other devices on the same line as the printer. In this case, temporarily disconnect these devices and test again.  

 

"Fax Error" code suggestion chart 
 

Error code
Error code definition
Suggestions
  E-000
No error occurred during fax transmission.
Not applicable

200 Related Errors

  E-200
Error occurred when transmitting training.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
300 Related Errors
  E-3XX
Error occurred when receiving image data.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Receive settings.  

Note: Max Speed adjustment instructions for Receive and Send are identical; however, these settings are found in two different locations.

400 Related Errors
  E-4XX
Error occurred when sending image data.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
500 Related Errors
  E-5XX
Received unknown response from remote fax device.
Contact Lexmark Technical Support for suggestions if this message inhibits successful fax transmission.
600 Related Errors
  6XX
Error occurred when receiving a frame.

Check line quality.

700 Related Errors
  7XX Error occurred when sending a frame.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
800 - 80E Related Errors
  800
Received EOT unexpectedly from the modem in V34 mode.
  • If error persists, disable .V34 modulation scheme.
  802
Too many timeouts occurred during ECM reception.

Contact Lexmark Technical Support.

  803
Fax was canceled by user.
Not applicable
  804
Unexpectedly received disconnect command from remote end.
  • Check line quality.
  • Remote device could be requesting an unsupported feature.
  805
Remote fax device failed to respond to the DCS command.
  • Remote device could be malfunctioning.
  808
T1 Timeout occurred when trying to establish a connection with remote fax device.
Contact Lexmark Technical Support for assistance.
  809
T2 Timeout occurred due to loss of command/response synchronization.
Contact Lexmark Technical Support for assistance.
  80A
T5 Timeout occurred when transmitting image data to remote fax device.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  80B
Too many errors when transmitting image in ECM mode.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  80C
Remote device failed to respond to the ‘CTC’ command.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  80D Received too many requests from remote end to repeat the previous command sent.
  • Check line quality.
  • Check whether line conditions on remote end will facilitate a good connection.
  80E Functional limitation – Remote fax device does not support G3 receive capability. Not applicable

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811 - 88A  Related Errors continued...

  811
Failed to detect a fax device at the remote end.
  • Verify MFP is answering to fax call and not a voice call.
  • Decrease value of ‘Rings To Answer’ setting.
  812
No more data rates available in V34 modulation scheme.
  813
Timeout occurred after waiting too long to receive a good frame.
Contact Lexmark Technical Support for assistance.
  814
Tried too many times at selected speed using V34 modulation scheme.
  815
Fax transmission was interrupted due to power failure.
  • Check MFP hardware if error persists.
  818
Fax transmission failed due to insufficient memory to store scanned image.
  • Adjust ‘Memory Use’ setting to allocate more memory for send jobs.
  819
Fax transmission failed due to insufficient memory to store received image.
  • Adjust ‘Memory Use’ setting to allocate more memory for receive jobs.
  81A
A timeout occurred during transmission of a page in ECM mode.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  81B
Line too long
Rescan and transmit again.
  880
Failure to transmit training successfully in V17, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  881
Failure to transmit training successfully in V33, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  882
Failure to transmit training successfully in V17, V29 modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  883
Failure to transmit training successfully in V17, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  884
Failure to transmit training successfully in V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send Settings.
  885
Failure to transmit training successfully in V17 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  886
Failure to transmit training successfully in V29 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  887
Failure to transmit training successfully in V27 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
  888
Failure to transmit training successfully at 2400 bps in V27 modulation scheme.
  • Check line quality.
  • Contact Lexmark Technical Support for assistance.
  889
Failed to connect at minimum speed supported by MFP.
  • Incompatible connection.
  88A
Failed to connect using V34 modulation scheme.
  • Check line quality.
  • Adjust to a lower modulation scheme.
900 Related Errors
  901
No fax tones detected from remote end.
  • Verify that destination number is correct.
  • Verify whether remote fax device is enabled to receive incoming faxes.
  902
No dial tone detected.
  • Check by enablingBehind a PABX’ setting.
  • Check phone line.
  • Check MFP modem hardware.
  903
Busy tone detected.
  904
Hardware error detected.
Check/replace MFP hardware if error persists.
  905
A timeout occurred after dialing number and waiting for response.
  906
Fax send was cancelled by user.
Not applicable
  907
Modem detected a digital line connection.
Verify MFP is connected to an analog phone line.
  908
Phone line was disconnected.
Restore phone line connection. 
A0 Related Errors
  A00
Received request for unsupported function from remote fax device. 
Not applicable
  A01
Received request for unsupported image width from remote fax device.
Select a smaller page width.
  A02
Received request for unsupported image resolution from remote fax device.
  A03
Received request for unsupported compression type from remote fax device.
Receive – Enable Color Fax Receive.
  A04
Received request for unsupported image length from remote fax device.
Select a shorter page size.
  F00
Unknown error occurred.
Not applicable

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Still Need Help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please call from near the computer and printer for over-the-phone technician-directed diagnostic purposes.  

 



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