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No Power Issue

Document ID:SO6166

Usergroup :External
11/08/17 Properties  


Affected products

Click Properties in the title section above.



Issue description

When you turn the printer On, the machine doesn't respond and the operator panel does not light up.





Step Action


Check that AC line cord is securely connected to both the wall outlet and the back of the printer.



Ensure the power switch is turned on.



Ensure that particular wall outlet is good by trying some other electronic equipment functions when plugged into that same wall outlet.



Try another wall outlet, if possible.



Tap the touchscreen. If display lights-up, request firmware upgrade that includes this bug fix.

Note: The screen should never turn off while booting; i.e., you should see the status bar crawling.

Click here for more information about this issue.




Still need help?

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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