A 241.xx error (where 'x' can be any number) indicates that the printer has registered a sheet of paper as jammed in or around the standard paper tray (Tray 1). You may also get this message if the printer is having difficulties pulling up the paper from the tray due to a worn out or dirty pick tires.
Follow the steps tabled below to locate and remove jammed pages and clear the jam message. To view images illustrating the relevant procedures, click the links in the steps. NOTE: The images show a Lexmark T65x model printer. However, the directions will also apply to the Lexmark X65x models.
IMPORTANT! If the job printing at the time of the jam consisted of more than one page, multiple pages are likely stuck in the printer. Follow all of the steps in the table below and confirm that the entire paper path is clear before printing again.
NOTE: If a different paper tray is indicated in the error displayed, remove that paper tray first.
NOTE: If you remove the jammed page and the print job consisted of only one sheet, insert the paper tray and skip ahead to Step 8 below.
Open the lower and upper-front covers.
Remove the toner cartridge and look inside the printer. Search for and carefully remove any jammed paper or other obstructions. Then reinstall the toner cartridge.
Open the upper-rear cover at the back of the printer. Look for and remove any jammed paper.
NOTE: On T650 models, the duplex refers to an option that can be added to the printer. Please refer to the User's Guide for paper removal directions.
For all other T65x and X65x models, the duplex area is located in the area of Tray 1. Confirm that the paper tray is removed. Open the lower-rear cover. Locate and push down on a green tab. This should lower a metal plate. Look for and remove any jammed paper here.
Once you have confirmed that the entire paper path is clear, close all covers/doors and reinstall the paper tray.
Press the button or Continue and try printing again.
If paper continues to jam
Make sure the paper is loaded correctly into the tray. The paper guide on the right-hand side of the tray should rest against the paper stack, supporting the stack but not binding the paper. Also, make sure not to load paper past the 'max fill' line on the tray.
In addition, make sure that you are printing on plain, white copy paper. If not, try printing it even if a special paper worked fine in the past. By carefully selecting print media and loading the media properly, you should be able to avoid most paper jams. NOTE: For information on recommended media types, refer to the printer's Users Guide.
If you try all of the suggestions above and the printer continues to jam, or if you cannot locate any paper jammed in the printer yet the error continues, please contact Lexmark Technical Support.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:
- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.