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Scan to Network Errors and Suggested Troubleshooting Tips

Document ID:SO5463

Usergroup :External


Scan to Network folder; SNF; Scan to net issues; Scan2net problem;



Scan to Network (SNF) diagnosis topics in this article:   

MFP Control Panel Messages

Application configuration errors

Related Articles


MFP control panel messages 

  1. There are no destinations to choose.

NOTE: A created destination will point to a an FTP directory or a network-shared folder. The word destination is often used interchangeably with destination profile, and profile, and sometimes one might say create a shortcut to a destination.

Possible Cause Recommended Action
No destination is created.
Create the Scan to Network destination. See Document ID: SO5194 for more information.
Under the Authentication Options section of destination setup, the "Use MFP authentication credentials" is selected; however, no authentication or authentication template is established on the MFP.

Set up authentication and include an authentication security template to grant or restrict Use and Create profile privileges.

LDAP authentication template example:

  • Verify a valid Building Block. Choose "Test ability Authentication Setup".
  • Tie the Building Block to a Security Template name.
  • Under Access Controls make sure the security template name is chosen for Use or Create Profiles*.
Click here for screen shot.

The Always show button is selected.

Select "Show button when there is at least one valid destination".

Click here for illustration.

 Click here for illustration.


  1. Unable to Connect to the Destination (folder).

Possible Cause Recommended Action
Connection to server.

Click here for a Microsoft™ article concerning 'Logon' servers.

Other considerations that may be affecting these anomalies include:

  • Operating system incompatibility
  • Disabled protocols 
  • Network anomalies
Permissions issue on the root shared folder.
Contact your network administrator.
Firewall Port Closure

Make sure to add the following to your firewall's exception list: 

  • 137-139 (NetBIOS over IP)and 445 (SMB over IP)
  • 9100 (Printer PDL Data Stream) used by application
  • 9400 (TCP Domain) used by application
Check for router acting as DHCP Server
See Document ID: SO5254 for an article that may offer a possible solution.
Check NetBIOS over TCP/IP setting
See Document ID: SO4635 for an article that may offer a possible solution.
Incorrect LDAP Path Attribute
Contact your LDAP administrator. An LDAP browser such as Softerra's™ LDAP browser may help identify this value.
Incorrect LDAP User ID Attribute
Contact your LDAP administrator.
Incorrect entry of a Path Suffix

Three possible actions:

  1. Remove the entry from destination setup.
  2. Edit your LDAP directory structure to include this folder name in each user's home directory.
  3. Check spelling and capitalization.


  1. Authentication Failed.

Possible Cause Recommended Action
Incorrect or modified LDAP Setup or Address book configuration.
If using MFP's credentials to log into the share, make sure that the username and password combination used in creating the MFP template is the same as the one needed to log into the share.
Incorrect credentials such as username and password.
Check the credentials and pay extra attention to the spelling and capitalization.

 Click here for illustration.


  1. You do not have permission to save scans on this destination. Please contact your system administrator.

Possible Cause Recommended Action
If you enter a Path Suffix, that corresponding folder name must exist in each user’s home directory. See also  "Unable to Connect to the Destination"
Remove the entry from destination setup,  or edit LDAP directory structure to include this folder name for every user.
The user does not have write permission on the share.
Contact a network administrator.

 Click here for illustration.


  1. Application Error

Possible Cause

Recommended Action

Improper WINS configuration.

Click here
for one of many possible WINS configuration issues.

Click here for illustration.


      6.    Server address or share could not be determined

Possible Cause

Recommended Action

This may happen after updating to the latest firmware or SNF app version.

Note: Scan to home directory was working before the update was made.

See Document ID: FA715 for recommendations on the required values when scanning to home directory.


Embedded Web Server Configuration Errors

  1. The destination marked with (*) have invalid authentication options. These destinations will not be shown on the device until fixed. 

Click here for illustration.

Possible Cause Recommended Action
Improper authentication credentials.
If using MFP's credentials to log into the share, make sure that the username and password combination used in creating the MFP template is the same as the one needed to log into the share.


  1. The Validate Path button does not work.


Possible Cause Recommended Action
Validate Path only works with Guest or Static authentication options.
Confirm compatible authenication mechanism.
Incorrect Address or path entry.

Try the following in order if unable to validate the share path:

  1. \\ip_address\share name
  2. \\hostname\share
  3. \\FQDN\share
Incorrect Domain entry.
Make sure the correct value is entered if your network utilizes DNS.
Incorrect entry of 'Static' security credentials.

Verify correct entry of the Username and Password. Check spelling, capitalization, extra spaces or missed characters.

Note: This is the Username and password assigned to a network share.

Permissions or administrative security or device policies
Contact your network administrator.
Certain network topology conditions may prevent this button from working properly.   Try to select the profile on the MFP and observe the result. 


Related Articles 

See Document ID: FA903 to return to the main Scan to Network topics list.

See Document ID: SO4735 for additional scanning related topics.

See the troubleshooting portion of the Scan to Network administrator's guide.


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