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Scan to Network Errors and Suggested Troubleshooting Tips

Document ID:SO5463
 
  Properties  

Problem

There are no destinations to choose; Unable to connect to the destination; Authentication failed; You do not have permission to save scans on this destination. Please contact your administrator; Application Error; The destination marked with (*) have invalid authentication options. These destinations will not be shown on the device until fixed; Validate button will not work

Environment

Scan to Network folder; SNF

Solution

Overview

Scan to Network (SNF) diagnosis topics in this article:   

 

 

MFP Control Panel Messages

 

Application configuration errors

 

-Related Articles

 

 

MFP control panel messages

 

 

 

  1. There are no destinations* to choose.

* A created destination will point to a an FTP directory or a network-shared folder. The word destination is often used interchangebly with destination profile, and profile, and sometimes one might say create a shortcut to a destination.

Possible Cause Actions
No destination is created. Create the Scan to Network destination. Click here for more information. 
Under the Authentication Options section of destination setup, "Use MFP authentication credentials" is selected; however, no authentication or authentication template is established on the MFP.

Set up authentication and include an authentication security template to grant or restrict Use and Create profile privledges.

LDAP authentication template example:

  • - Verify a valid Building Block. Choose "Test abilityuthentication Setup".
  • - Tie the Building Block to a Security Template name.
  • - Under Access Controls make sure the security template name is chosen for Use or Create Profiles*.
Click here for screen shot.

The Always show button is selected.

Select "Show button when there is at least one valid destination".

Click here for illustration.

 Click here for illustration.

 

 

 

  1. Unable to Connect to the Destination (folder).

Possible Cause Actions
Connection to server.

Click here for a Microsoft™ article concerning 'Logon' servers.

Other considerations that may be affecting this anomaliesto include:

  • - Operating system incompatibility
  • - Disabled protocols 
  • - Network anomalys

 

Permissions issue on the root shared folder. Contact your network administrator.
Firewall Port Closure

Make sure to add the following to your firewall's exception list: 

  • - 137-139 (NetBIOS over IP)and 445 (SMB over IP)
  • - 9100 (Printer PDL Data Stream) used by application
  • - 9400 (TCP Domain) used by application

 

Check for router acting as DHCP Server

Click here for an article that may offer a possible solution.

Check NetBIOS over TCP/IP setting

Click here for an article that may offer a possible solution.

Incorrect LDAP Path Attribute Contact your capitalizationtor. An LDAP browser such as Softerra's™ LDAP browser may help identify this value.
Incorrect LDAP User ID Attribute Contact your LDAP administrator.
Incorrect entry of a Path Suffix

Three possible actions:

  1. Remove the entry from destination setup.
  2. Edit your LDAP directory structure to include this folder name in each user's home directory.
  3. Check spelling and capitialization.

 

 

 

 

  1. Authentication Failed.

Possible Cause Fix or Check
Incorrect or modified LDAP Setup or Address book configuration. If using MFP's credentials to log into the share, make sure that the username password combination used in creating the MFP template is the same as the one needed to log into the share.
Incorrect credentials such as username and password. Check the credentials and pay extra attention to the spelling and capitaliztion.

 Click here for illustration.

 

 

 

 

  1. You do not have permission to save scans on this destination. Please contact your system administrator.

Possible Cause Fix or Check
If you enter a Path Suffix, that corresponding folder name must exist in each user’s home directory. See also  "Unable to Connect to the Destination" Remove the entry from destination setup,  or edit LDAP directory structure to include this folder name for every user. 
The user does not have write permission on the share. Contact a network administrator

 Click here for illustration.

 

 

 

 

  1. Application Error


Possible Cause Action
Improper WINS configuration. Click here for one of many possible WINS configuration issues.

Click here for illustration.

 

 

 

 

Embedded Web Server Configuration Errors

 

  1. The destination marked with (*) have invalid authentication options. These destinations will not be shown on the device until fixed.

Click here for illustration.

Possible Cause Fix or Check
Improper authentication credentials. If using MFP's credentials to log into the share, make sure that the username password combination used in creating the MFP template is the same as the one needed to log into the share.

 

 

 

  1. The Validate Path button does not work.

Illustration  

Possible Cause Action
Validate Path only works with Guest or Static authentiction options. Confirm compatible authenication mechanism.
Incorrect Address or path entry.

Try the following in order if unable to validate the share path

  1. \\ip_address\share name
  2. \\hostname\share
  3. \\FQDN\share

 

Incorrect Domain entry. Make sure no mistake was made entering this value if your nework utilizes DNS.
Incorrect entry of 'Static' security credentials.

Verify correct entry of the Username and Password. Check spelling, capitalization, extra spaces or missed characters.

Note: This is the Username and password assigned to a network share.

Permissions or administrative security or device policies See network administrator.
Certain network topology conditions may prevent this button from working properly.   Try to select the profile on the MFP and observe the result. 

Click here to return to the main Scan to Network topics list. 

Click here for additional scanning related topics.

Click here to see the troubleshooting portion of the Scan to Network administrators guide.

 

Still Need Help? 

Contact Lexmark Technical Support, or your 'Software Solution' provider, if  you require additional technical support. NOTE: You will be asked for your printer model/machine type and serial number (SN) when calling for support.

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.

 

 



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