MVP 11.2.1: The Advanced Filter 'TCP/IP: Community Name' Not Able to Filter New Model Devices

Document ID:SO5458
 
  Properties  

Problem

Community name not filtered; Filter not working; SNMP searches not available; Unable to perform SNMP search; Search failure for SNMP name

Environment

MarkVision Professional; MVP; MarkVision; MVP 11.2; MVP 11.2.1

Solution

What you will see (MVP 11.2.1)

The advanced filter  "TCP/IP Community Name" fails to funtion properly when applied to a folder.

 

Affected Products

  • - T65x Series monochrome Leser printers
  • - X65x Series monchrome MFPs
  • - C73x Series color laser printers
  • - X73x Series color MFPs

x denotes any number within a given printer model series, e.g., X654 dte. 

 


 

Suggested Remedy

The following installable plug-in addresses the problem of not enforcing proper constraints on the table at the design level.
This ensures that any new job statistic-generated databases will prevent duplicate entries.

  1. Download the plug-in. Click here to download this file.  
  2. Install the plug-in.
  3. Stop and restart the server. If necessary, click here for more information.
  4. Create a new filter
  5. Delete and rediscover the device. 

 

 

 

Explanation

 

Device firmware functionality required a change in the filter. Hence, the new filter "TCPIP;SNMP Community Name" was created to resolve this issue. Administrators can now use a combination of both filters to filter all devices.

Before plug-in: TCP/IP: Community Name

After plug-in: TCP/IP:SNMP Community Name

 

 

 

Cannot perform "SNMP Community Name" searches? 

  1. Please follow the below mentioned steps to allow MVP honor the snmp community names set on a device.
  2. GoTo the MVP server web page at http://localhost:9180/~MvServer.
  3. Select the "Parameters" tab to the top left.
  4. Select the "device.mdnsQuery.snmpCommunityName" parameter and set it to True.
  5. Now open the MVP client and goto MarkVision->Administrative Settings. Select the "QuickFind" option.
  6. Set the read and write SNMP community names that MVP needs to search for.

 

 

 

 

Still Need Help?

 

If you need additional assistance, contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.



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