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‘900 Firmware' Error Is Displayed when Printer First Starts Printing After Being Idle or Off

Document ID:SO5445
 
  Properties  

Problem

900; 900 RIP; 900 Error; 900 Error Message; Error code 900; 900 error sub-codes; 900 Service RIP Software; 900 Service Error; 900 Rip Error; 900 Software Error; 900 Service RIP Error; 900 Service RIP Software Error; Error: "900.00 Service RIP Software"; Error: "900 Error"; Error: "900.00 Error"; 900.00 error after being idle; 900 Firmware Error; Printer not responding; Scanner not responding; Printer not working; Scanner not working;

Solution

Overview

If the 900 error occurs only when the printer is receiving information from a network or computer, you should first contact your local helpdesk or your software/network support. This is because a communication issue with your network or software is indicated. If the error occurs when the printer is idle or not connected to the network or PC, however, there may be a printer hardware or connection problem. Sometimes a bad connection with an Internal Network Adapter/Network Card can cause the issue. The first thing to check is the base printer.
 

Troubleshooting: Testing the Printer Hardware

Perform the following steps to determine if a service call is required:

Steps Action
1

If the device is currently displaying a 900 Firmware Error, power off the printer/MFP. Leave it powered off for 30 seconds or more to clear its memory.

IMPORTANT! Do not power the printer off and on too quickly. Doing so can cause a power issue and create this type of issue.

2 While the printer/MFP is off, clear any pending print jobs from the computer or the network queue. This will prevent any corrupted print jobs from being re-sent to the printer/MFP when it is powered back on.
3

Power on the printer/MFP again.
Did the error message return?

Yes: Continue to Step 4 or go to Contacting Lexmark.
No: If the 900 error does not appear on the printer screen, use the printer operator panel to print a menu settings page. Click here for directions and consider updating product firmware.


 

 

NOTE: If you have already tried powering the printer off and on, skip ahead to Step 4.

4 Power the printer/MFP off and disconnect all communication cables (i.e., the parallel, Ethernet, and USB cables). The only cable that should be connected to the printer at this time is the power cord. There might be a problem with either the printer, a communication cable, or the print job itself. Follow the directions below to check each of these possible causes.
5

If possible, connect the printer's power cord directly into a grounded wall outlet.
Did the error message return?

Yes: Continue to Step 6 or go to Contacting Lexmark.
No: If the 900 error does not appear on the printer screen, use the printer operator panel to print a menu settings page. Click here for directions and consider updating product firmware.

NOTE: This step is especially important if the 900.00 errors occur intermittently. Power strips, surge protectors, extension cords and uninterrupted power supplies (UPS) can trigger a false 900.00 error. This is true even if the printer has worked on this surge device previously.

6 If the error appears every time you power on the printer/MFP, regardless of whether you send a print job or not, the likely source of the problem is a part on the printer. There is probably an issue with either the printer/MFP or an option installed on the printer/MFP. Power off the printer/MFP again and remove any installed options from the printer/MFP. This would include an optional paper tray, any extra memory, and any optional network cards.
7

Power on the printer/MFP again.
Did the error message return?

Yes: A service call may be required. Please contact Lexmark Technical Support for additional assistance.
No: If the 900 error does not appear on the printer screen, use the printer operator panel to print a menu settings page. Click here for directions.

NOTE: If the 900 error appears only when you send a print job to the printer, the likely source of the problem is the computer, a setting on the printer, or one of the communication cables. See 'Testing the Software' below for more detailed information.


 

Troubleshooting: Testing the Software

Steps Action
1

Try sending a different print job to the printer. If the error occurs only when you send a particular print job or when you print using a particular program, there may be a settings conflict in the software.

NOTE: If the same error occurs when printing from a different program, please continue to Step 2.

2 If multiple computers on a network use this printer/MFP, check to see if the error occurs from only one particular computer or station. If it does, check the driver settings on that particular computer. For assistance with this, please contact your local helpdesk or software/network support.
3

If the 900 error is not dependent on a particular print job, program, or computer/station, one of the communication cables or the connection point to the network may be bad. Try another cable if you have an extra one available.
Try sending a print job to the printer. Did the error message return?

Yes: Continue to Step 4 or go to Contacting Lexmark.
No: If the page prints, continue normal use of the printer/MFP. Observe it for the next few days to see if the 900.00 error returns and consider updating product firmware.

4

If the printer is attached to a network, try plugging the printer/cable into another network port/drop point.
Try sending a print job to the printer. Did the error message return?

Yes: A service call may be required. Please contact Lexmark Technical Support for additional assistance.
No: If the page prints, continue normal use of the printer/MFP. Observe it for the next few days to see if the 900.00 error returns.


 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, (C54x / X54x).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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