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MVP 11.2.1: The 'Custom View' Option Is Not Displaying Current 'Real-Time' Status or Operator Panel Alerts

Document ID:SO5408

Usergroup :External


Custom view not working; Incorrect device status; Operator panel; Control panel; Inaccurate printer image; Intervention requested alert failure


MarkVision Professional; MVP; MarkVision; MVP 11.2; MVP 11.2.1


What you will see (MVP 11.2.1)


The status of the device, printer image, or operator panel fails to automatically refresh and display properly in the custom view table.

Example of when this is possible

If MVP's "Custom View" is opened to...
And... Then...
View the operator panel in the presence of a printer alert, Another MVP query is being performed at the same time, which requires a different  communication channel... The custom view may display an inaccurate status, printer image, or operator panel illustration.


Suggested Remedy



  1. Click here to download the Plug-in.
  2. Restart the server.
  3. Rediscover the device.
  4. Verify correct custom view.

The attached plug-in creates separate channels for secure and unsecured communications.(commands). MVP was not able to open two kinds of asynchronous channels to the device under certain conditions.





MVP queries for device and status information use different bi-directional communication methods and ports. These queries are different across different devices.

For example, one device may do a "secure type" of query to view the "operator panel", and an "unsecure type" of query for the "status" of the device.

In contrast, a different device may require "unsecure" commands for both operator panel and status conditions. Hence, in this case, both the queries are returned to MVP through the same channel.

Still Need Help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.


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