MarkVision Professional; MVP; MarkVision; MVP 11.2; MVP 11.2.1
What you will see (MVP 11.2.1)
The Advanced "Supplies: Percentage" filter option is not working as expected for "toner cartridge level" or "hole punch box" values.
Tracking Toner Cartridge Levels
If tracking toner levels in an environment with multiple vendors, use the "Supplies: Black Toner Percentage" filter.
|If Tracking...||Then use the "Operation" value...
|Toner levels for Single Function Printers (SFPs)||Cartridge Levels, (CYMK) Percentage||Click here.|
|Toner levels for Multifunction Printers (MFPs) in multi-vendor environments||Supplies: (CMYK) Toner Percentage||Click here.|
Multi-vendor sample values
|Supplies: Black Toner Percentage||Less Than...||20|
|Supplies; Black Toner Percentage||Greater Than or Equal To...||5|
Click here for illustration.
NOTE: Please keep the "device type" option on a parent folder selected to the same value
as the child folders. This will cause missing devices inside the folders.
This filter folder should display all printers on the network showing between 5 and 19% remaining toner.
Filter settings can be applied to any number of the devices for devices equipped with CMYK toner cartridges.
Filters not recommended for multi-vendor MFP environments:
Hole Punch Box
What you will see
The filter "Not Equal To" operation for the value "hole punch box" fails to work.
Hole Punch Issue Remedy
Still Need Help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.