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Marks, Splotches, or Clouds of Toner Print Near the Edges of the Printout of a Lexmark C73x/X73x Printer/MFP

Document ID:SO5340
 
  Properties  

Problem

Toner marks; Toner splotches; Clouds of toner; Toner clouds; Marks of toner near the edge of print; Toner marks on the white space of the printout; Edge of print has toner; Margins has toner marks; Margins has toner clouds; Print Quality issue; Poor print quality; Color toner can be seen on the white space; Speckles of toner; Dots of toner; Background has spots of toner; Background has cloud of toner; Printer not working properly; Top to bottom print quality; Top to bottom clouds of toner

Solution

 Overview

Splotches of random color print in areas that should not have them. These marks may not cover the entire page from left to right, but they usually do cover the page from top to bottom. NOTE: These splotches are not speckled or dotted; rather, the effect is a diffuse and cloudy appearance. See samples below.

 

Progression Sample: This shows how the issue changes with more toner cartridge usage. You may not notice it until it becomes severe enough in white areas.

 

Good Result of Print Quality Test Page Sample Printout Test result with splotches of magenta printing from top to bottom of the page.

 

Troubleshooting

For this kind of issue, the following symptoms can be observed: 

The issue does NOT occur as different colors. Most likely, only a single color of toner cloud can be seen.
It usually starts up as dark splotches at the edge in light areas of the defect color (i.e., see the progression sample above).
The issue may not cover the entire page from left to right, but it can show from top to bottom. 

The best way to resolve the issue is to perform the Color Adjust Procedure on the printer. See the following steps:

For Lexmark C73x printer

 Step  Action
1  
While the printer is Ready, press the menu  button.
 
2  
Press  until    appears next to Settings, then press .
 
3  
Press   until   appears next to Quality Menu, then press  .
 
4
Press   until   appears next to Color Adjust, press   to initiate the auto-alignment process.
 
5


The printer will return to Ready mode once the progress bar reach 100%
 

6

 
Send a print job and check the result. Did the Color Adjust corrected the issue?

Yes: Issue resolved.
No: Contact Lexmark Technical Support for other troubleshooting suggestions.
 

 

For Lexmark X73x MFP 

 Step  Action
1  
While the printer is Ready, touch the  icon.
 
2
Press  next to Settings.
 
3  
Press  to scroll down, and press  next to Print Settings.
 
4  
Press  next to Quality Menu.
 
5  
Press  to scroll down. Look for Color Adjust and press the  icon next to it. This initiates the auto-alignment process.
 
6

 
Send a print job and check the result. Did the Color Adjust corrected the issue?

Yes: Issue resolved.
No: Contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Still Need Help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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