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MVP 11.2.1: Supplies Levels Do Not Display for the C912 Color Laser Printer

Document ID:SO5289
 
  Properties  

Problem

Unknown; Supplies statistics not available; Supplies task not working properly; C912 printer not showing supply levels; Drum level; Toner level; Cartridge level

Environment

MarkVision Professional; MVP; MarkVision; MVP 11.2; MVP 11.2.1

Solution

What you will see with the Lexmark C912 (MVP 11.2.1.)

When selecting the Supplies () "All task" menu option from MVP, an "Unknown" is displayed for all supply levels. 

The following supply levels may be missing (depending on printer configuration or installed options):

  • - Hole Punch Box
  • - Staples
  • - Transport Belt
  • - Fuser
  • - (CMYK) Color Image Drum
  • - (CMYK) Toner Levels

 

Illustration

 

 

Suggested Remedy

  1. Download the plug-in. Click here to download this file.  
  2. Install the plug-in.
  3. Stop and start the server. If necessary, click here for more information.
  4. Relaunch the client.
  5. Restart the supplies task.

Fix Illustration

 

Still Need Help?

 

If you need additional assistance, contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.



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