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Image Shift or Color Alignment Defect on a Lexmark C73x/X73x Printer/MFP

Document ID:SO5266
 
  Properties  

Problem

Print Quality Issue; Alignment issues; Lines; Voids; Halos; Image Shifts; Color Alignment defects; Color Shift; Poor print quality; Colors not fusing; Colors not combining; Print quality not good

Solution

Overview

This article describes the color alignment defect that may appear as excess lines or halos. NOTE: Sometimes the image may show as being shifted.

See the following examples:

 

Troubleshooting

To correct the issue, perform the Color Adjust Procedure. See steps below:

For Lexmark C73x printer

 Step  Action
1  
While the printer is Ready, press the menu  button.
 
2  
Press  until    appears next to Settings, then press .
 
3  
Press   until   appears next to Quality Menu, then press  .
 
4
Press   until   appears next to Color Adjust, press   to initiate the auto-alignment process.
 
5


The printer will return to Ready mode once the progress bar reach 100%. 
 

6

 
Send a print job and check the result. Did the Color Adjust corrected the issue?

Yes: Issue resolved.

No: Contact Lexmark Technical Support for other troubleshooting suggestions.
 

 

For Lexmark X73x MFP 

 Step  Action
1  
While the printer is Ready, touch .
 
2
Press  next to Settings.
 
3  
Press  to scroll down, and press  next to Print Settings.
 
4  
Press  next to Quality Menu.
 
5  
Press  to scroll down. Look for Color Adjust and press the  next to it, to initiate the auto-alignment process.
 
6

 
Send a print job and check the result. Did the Color Adjust corrected the issue?

Yes: Issue resolved.

No: Contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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