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MVP 11.2: Security Templates on the Printer Will Prevent Remote Device Management

Document ID:SO5260
 
  Properties  

Problem

User Unauthenticated for one or more devices message; User locked out from device; MVP is able to discover the device but cannot access the device; Unable to manage the device from MVP if the device's "remote management" option is set for access-controlled operation

Solution

What you will see

Any one of these symptoms:

 

  • - User Unauthenticated for one or more devices message.
  • - User locked out from device.
  • - MVP is able to discover the device but cannot access the device.
  • - Unable to manage the device from MVP if the device's "remote management"
    option is set for access-controlled operation.

 

Environment

 

Affected Products MarkVision Professional Version

Any of the following printers or MFPs:

  • - e46x Series Monochrome Laser
  • - X65x Series MFP
  • - X46x Series MFP
  • - X73c Series MFP
  • - X86x Series MFP
  • - C73x Series Color Laser
MarkVision Professional version 11.2.x

 

Suggested Fix

For devices with advanced security, the credentials that MVP will present to the devices
has to be stored within the Advanced Credential settings.

To do this:

  1. Within MVP, navigate to Settings > Security > Server security.
  2. Depending on what type of building block, you will have to set the correct information.
  3. Delete and rediscover the devices after entering the security settings.

 Illustration

 

NOTE: Only one set of credentials can be created per MVP server, so all of the
devices should have the same security settings.

 

Explanation

Remote Management protected by a security template will be able to discover the device but not access it.

 

 

Still Need Help?

 

 

If you require additional assistance, please see Contact Lexmark information. NOTE: When calling for phone support, you will need your model/machine type and serial number (SN).

For improved technical support, all callers should be near the computer and the printer in case the technician on the phone asks you to perform a task involving one of the devices.



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