MarkVision Professional 11.1/11.2: Device Discovery Is Failing
MarkVision Professional; MVP; MarkVision; MVP 11.2; MVP 11.2.1
What you will see
Device discovery fails with MarkVision Professional.
Environment and Symptoms
|Affected MVP Versions||Products Affected||Example Behavior or Symptoms|
|MarkVision Professional (MVP) versions 11.1 and 11.2||All Lexmark Laser and MFP||
Suggested Diagnosis/Solutions and Possible Culprits
|Questions||If...||Then Try to...|
|How many existing folders exist?||Many created folders exist within MVP...||Allow more time for discovery since this process checks existing folder locations.|
|How many concurrent applications are running on the computer that is hosting the MVserver?||Many concurrent applications are running on the computer...||Close additional applications or services and try again.|
|How much system RAM is on the computer that is hosting the MVserver?||You have more memory than is required by MVP...||Try to edit the registry setting that controls system memory utilization. Click here for additional assistance.|
What is the existing Community name on the printer?
|SNMP Community Name is something other than public. This value is case sensitive...||Reconfigure these printers back to the default Lexmark SNMP Community Name of "public". Or, see below for more on SNMP Community Name.|
|Have you attempted investigating the above topics||Yes, and device discovery still fails.||Capture escalation information below, and contact Lexmark Technical Support.|
MVP uses SNMP queries to discover printers, including Lexmark printers.
The following settings influence the control of SNMP searches:
Further investigation of this type of issue may require an escalation with Lexmark Technical Support.
You may required or requested to perform the following:
Still Need Help?
If you need additional assistance, please see Contact information. NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.