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Card Copy Application Produces a Two-Page Copy when Original Size Is Set to Mixed Sizes

Document ID:SO5105

Usergroup :External
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Problem

Two pages; Larger copy size than expected; Card Copy image size

Environment

Card copy; Software solutions; eTask; eSF

Solution

What you will see

A larger than expected scanned card image requires two pages to print the entire image.

 

 

Suggested Fix

Change the default Original Size to your standard paper size, such as Letter, Legal, A4 or other.  

NOTE: If you need to scan mixed sizes during a copy job, change the input from one of the standard sizes noted above to Mixed Sizes during individual copy instances. Perform this change from the user interface. 

Two methods are available to change this setting.

Embedded Web Server Method

 

  1. Open your browser and enter the MFP's IP address into the URL field. For example, http://MFP_IP_Address, where MFP_IP_Address is the address of your "Card Copy" equipped MFP.
  2. Click Settings.
  3. Click on Copy Settings.
  4. Locate the Original Size setting.
  5. If this setting displays Mixed Sizes, change this setting to a standard size, such as, Letter, Legal, A4 or other commonly used sizes.
  6. Click Submit.
  7. Attempt the Card Copy function again.

 

MFP User Interface Method

 

  1. Press the Menus button.
  2. Press the Settings button.
  3. Press the Copy Settings button.
  4. Locate the Original Size setting.
  5. Again, if this setting displays Mixed Sizes, change this setting to a standard size, such as, Letter, Legal, A4 or other commonly used sizes.
  6. Click Submit.
  7. Attempt the Card Copy function again.

Illustration

 

 

Explanation

 

This anomaly appears to be a limitation of current device firmware. This occurs when the the Original Size is set to the Mixed Sizes

 

 

Still Need Help?

 

 

 

 

 

If you need additional assistance, please see Contact information. NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.



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