What you will see
Outgoing faxes are held and the X204 MFP is unresponsive until the machine is powered OFF and ON.
Other fax symptoms which may be corrected by this fix:
Check and update the MFP's firmware to the latest level if necessary.
To do this, you will perform the following:
First, print a Menus Settings Page to verify the latest printer firmware level.
To print the menus settings page:
Example of outdated firmware:
Base — LMO.MT.PO85 -0
Network — NMO.APS.N006 -0
NOTE: Updating your printer firmware is not difficult; however, certain situations may require that you call Lexmark Technical Support for additional assistance.
After you have downloaded the firmware package to your destination folder, extract the X204.zip file using WinZip or WinRar. Recommendation: Extract the .fls file to your Windows Desktop for easy access.
Verify the existence of the .fls file now visible on your desktop, or in another selected destination folder. Alternatively, you can run the .exe file for a user-guided application
Double-click on the .exe package and follow the on-screen instructions.
To do this, select the method that coincides with your printer connection type. Use the table below to assist you with your upgrade method preference:
NOTE: The following will be seen on the printer:
Updated Firmware Example
|USB utility (USB-attached)||Click here.|
|EWS method (Network-attached)||Enter http://mfp_IP_address, where IP address is the TCP/IP address of the MFP. Select Settings > Update Firmware.|
|Visit http://www.markvisionprofessional.com/markvision/documentation.html to download the latest User's Guide and perform a search on Print Server updates or Generic File downloads.|
Printer File Loader (USB- Macintosh)
Still Need Help?
If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for phone support, you will need your model/machine type and serial number (SN).
For improved technical support, all callers should be near the computer and the printer in case the technician on the phone asks you to perform a task involving one of the devices.