Printing with the Lexmark PCL XL driver installed via Point and Print using Microsoft Server 2003 "Print Server" with Windows Vista or Windows 7 clients results in one these errors.
Adobe PDF printing with the PostScript driver generates a 900.43 error. Click here for a related article
Click here for more information if you are unfamiliar with secondary crash codes.
Eliminate printer hardware as the cause for this error before proceeding to the suggested remedies below.
To do this, perform each action (1,2 and 3) below as necessary, and follow all additional recommendations.
Action and Recommendations Table
|Action (1, 2 and 3)||Action Result||Then... (more recommendations or explanation)
(Power the printer OFF and ON.)
|Printer returns to READY||Send the same .PDF file to the printer.||If the 9XX.XX returns,clear the error once more, and then proceed to the Problem confirmation steps below.|
||Repeat Action 1. If error remains, go to Action 2.|
(Disconnect ALL data cables and power the printer OFF and ON.)
|Printer returns to READY||Reconnect the data cable.||Proceed to Action 3 only if the printer returns to READY. Otherwise, the problem file may once again be released to the printer. You will need to find the print queue holding and releasing this print job.
|9XX.XX returns||It is likely a printer hardware issue.||Contact Lexmark Technical Support.|
(Try to print a different file type, and then print the problem .PDF file.)
|Prints other file types (.doc, .ps, .sxls, .prn, .csv, .txt...)||If only .pdf files generate these errors, then clear the error one more time||Perform the Problem confirmation steps below.|
|9XX.XX error returns|
Change the printer driver's TrueType font settings to Download as bitmaps and resend the print file.
To to this:
|1||Select File or equivalent from the application's top menu bar.|
|2||Select Print or Print Setup.|
|4||Select Other Options.|
|5||Select More Options.|
|7||Place a checkmark next to Download as bitmaps.|
Does the file print without error?
In this environment, there is a font mismatch between the client and server. This causes the Microsoft PCL XL Unidrv.dll to send corrupted PCL XL data to the printer.
See http://support.microsoft.com/kb/2479426 for more information.
UPD 1.6.2 PCL XL "Download as bitmaps" warning! A possible 900.57 error may result when printing Excel documents. The effect of downloading fonts as bitmap may generate invalid character codes characterized by strange looking characters in your Excel spreadsheet. It is best update printer firmware if this outcome is observed.
NOTE: The UPD is available on Lexmark.com via Drivers and Downloads. This may eliminate or reduce the re-occurrence of this issue. Administrator privileges may be required to create a new print queue and push drivers down to client PCs if using Microsoft's Point and Print.
|Printer or Series||Location|
Click here for the latest printer firmware update information.
Alternatively, check under Support & Downloads > Select Model > Look under Recommended Downloads.
||Contact Lexmark Technical Support|
Recommended Printer Firmware Update Methods
Click here for a related USB utility update article.
Click here for an equivalent article for a Macintosh environment.
FTP update method
You must first get to command prompt, so click Start > Run > type cmd or command, and click OK.
HINT! Copy the .fls file to your root directory; e.g., c:, and then switch to your root directory by typing c:. This way you will not need to change (cd) directories to where the file is located before performing the ftp procedure.
Action (from C:\... or file location)
Illustration 1 Type FTP printer's ip address and press ENTER. 2 Press ENTER for User_name. 3 Type bin and press ENTER. 4 Type put <filename>.fls or .pjl and press ENTER. Observe the opening of the port and the transfer of the file. 5 Type bye to end the ftp session. Press ENTER.
Additional Explanation (Advanced)
Related Help Articles
Need help updating firmware? Click here for an extensive list of firmware update articles.
Other 900 errors? Click here to perform your own preliminary diagnosis.
If you require additional assistance, please see Contact Lexmark below. NOTE: When calling for phone support, you will need your model/machine type and serial number (SN).
For improved technical support, all callers should be near the computer and the printer in case the technician on the phone asks you to perform a task involving one of the devices.