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Installation from CD Will Fail for All S and Pro Series Printers If Regional Setting Is Set to Slovak |
Document ID:SO5039 |
| Properties |
Problem
Táto aplikácia nepodporuje jazyk operačného systému alebo chýba požadovaný súbor; This application does not support the language of the operating system or file error
Environment
Regional setting; Slovak; Slovakian
Solution
Symptom
Note that when installing any of the S or Pro Series All-in-One on a PC where the Standards and formats is set to Slovak (see image), and using the original CD that came with the package, the installation may fail and the following error message could be displayed: "Táto aplikácia nepodporuje jazyk operačného systému alebo chýba požadovaný súbor" (This application does not support the language of the operating system or file error). See image below.
After you click the OK, the installation will not continue.
Workaround
| Action | Image | |
| 1 | For Windows XP, click the Start button, select Control Panel, click Regional and Language Options, and then set any other language than Slovak. |  |
| 1a | For Windows Vista, click the Start button, click Control Panel, click Clock, Language, and Region and then click Regional and Language Options and set any other language than Slovak. |  |
| 2 | Insert the installation CD again. | ... |
| 3 | The language selection screen will appear (as displayed on the image), or the installation will start in the set language if the driver supports it. For example, if "English (Australia)" is selected, the installation will start in English. |  |
| 4 | After the installation has successfully finished, the Standards and formats can then be set back to Slovak. |
Still Need Help?
If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.