Symptom

After launching the SmartSolutions website on your computer, you find you are not able to add the printer on the Solution Center tab. You may receive the following error message on the printer:

Communication Error. Try Again Later.

Cause

The printer is unable to communicate with the SmartSolutions website because the printer's date is set before the date of the website's security certificate. Example: the security certificate date is 2008 but the printer's is set to 1970 (the default date).

Solution

Make sure you set the correct date and time on the printer.

Press the button on the touchscreen.
Go to the Device Setup menu.
Select Date line. Set the correct date.
Go to Time line. Set the correct time.
Go to Time Zone line. Select the correct time zone from the list.

Still Need Help?

If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.

Lexmark Genesis S815	Lexmark Genesis S816	Lexmark Interact S602
Lexmark Interact S605	Lexmark Interact S606	Lexmark Interact S608	Lexmark Pinnacle Pro901
Lexmark Platinum Pro902	Lexmark Platinum Pro905	Lexmark Platinum Pro908	Lexmark Prestige Pro802
Lexmark Prestige Pro805	Other Applications

Incorrect Date Setting on the Touch Screen Printers May Cause SmartSolution Issues

Problem

Environment

Solution

Incorrect Date Setting on the Touch Screen Printers May Cause SmartSolution Issues	Document ID:SO5029

	Properties