Incorrect Date Setting on the Touch Screen Printers May Cause SmartSolution Issues
|Lexmark Genesis S815||Lexmark Genesis S816||Lexmark Interact S602|
|Lexmark Interact S605||Lexmark Interact S606||Lexmark Interact S608||Lexmark Pinnacle Pro901|
|Lexmark Platinum Pro902||Lexmark Platinum Pro905||Lexmark Platinum Pro908||Lexmark Prestige Pro802|
|Lexmark Prestige Pro805||Other Applications|
After launching the SmartSolutions website on your computer, you find you are not able to add the printer on the Solution Center tab. You may receive the following error message on the printer:
- Communication Error. Try Again Later.
The printer is unable to communicate with the SmartSolutions website because the printer's date is set before the date of the website's security certificate. Example: the security certificate date is 2008 but the printer's is set to 1970 (the default date).
Make sure you set the correct date and time on the printer.