Thank you for your feedback

'Incorrect Cartridge' Error on X5600-X6600 Series Printers

Document ID:SO4869

Usergroup :External


Incorrect cartridge; Install print cartridges; Left cartridge incorrect; Right cartridge incorrect


Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista; Microsoft Windows 2000



You can get these kind of messages when:

  • - the wrong cartridge is installed, or 

  • - the cartridge is not installed correctly, or

  • - the cartridge is missing.

If you see
'Left Cartridge Incorrect / Right-hand Cartridge Incorrect'

  1. Remove the print cartridge that is indicated and close the cartridge carrier lid.
  2. Close the scanner unit.
  3. Disconnect the power cord from the electrical outlet. Wait a few seconds.
  4. Reconnect the power cord to the electrical outlet.
  5. If thebutton is not lit, press it to activate.
  6. Reinsert the print cartridge and close the cartridge carrier lid.
  7. Close the scanner unit.
  8. If the error:

  • -Does not reappear, the problem has been corrected.
  • -Reappears, replace the print cartridge with a new one, close the cartridge carrier lid, and close the scanner unit.

IMPORTANT: Check the cartridge part number:

X5650 / X6650 / X6675 : #36XL, #36, #37, #37XL, #36A, #37A, #31 Photo
X5690  / X6690: #4, #5, #31 Photo
'Install print cartridges'    This error will be displayed if both cartridges are missing.

Contacting Lexmark

If you need additional assistance with this issue, please contact Lexmark Technical SupportNOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices

Please enter the email address you would like to send a copy of this page to.