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298.01 or 298.02 Scanner Missing Message on the Lexmark X782e Color MFP or X646ef Laser MFP

Document ID:SO4821

Usergroup :External


298 error; 298.01 error; 298.02; Scanner missing; 298.01 scanner missing error; 298.02 scanner missing error; Scanner error; Scan error


Troubleshooting for a 298.01 Scanner Missing message



A 298.01 or 298.02 Scanner Missing error is generally caused by one of the scanner cables being loose or unplugged. 


 1Power off the MFP.               No Image
Check the two cable connections on the rear of the ADF unit (red 1 Bottom ADF Cable or red 2 Top ADF cable in right-hand image). Unplug and replug both cables in order to ensure that the connectors are seated fully before proceeding to tighten the two screws completely.
NOTE: A flat-head screwdriver or a coin are ideal implements for tightening the screws completely.

click here to enlarge
Power on the MFP again.
Did the error return?

Yes: Continue to Contacting Lexmark.
No: The error is resolved.
               No Image

Contacting Lexmark

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.

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