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298.01 or 298.02 Scanner Missing Message on the Lexmark X782e Color MFP or X646ef Laser MFP

Document ID:SO4821
 
  Properties  

Problem

298 error; 298.01 error; 298.02; Scanner missing; 298.01 scanner missing error; 298.02 scanner missing error; Scanner error; Scan error

Environment

Troubleshooting for a 298.01 Scanner Missing message

Solution

Overview

A 298.01 or 298.02 Scanner Missing error is generally caused by one of the scanner cables being loose or unplugged. 

Troubleshooting

StepActionImage
 1Power off the MFP.               No Image
 2
Check the two cable connections on the rear of the ADF unit (red 1 Bottom ADF Cable or red 2 Top ADF cable in right-hand image). Unplug and replug both cables in order to ensure that the connectors are seated fully before proceeding to tighten the two screws completely.
NOTE: A flat-head screwdriver or a coin are ideal implements for tightening the screws completely.

click here to enlarge
 3
Power on the MFP again.
Did the error return?

Yes: Continue to Contacting Lexmark.
No: The error is resolved.
               No Image

Contacting Lexmark

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.


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