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'202.11 Paper Jam' Messages Are Appearing. Check for a Piece of Tape on the Back of the Printer. Lexmark T650 Printers

Document ID:SO4806
 
  Properties  

Problem

Paper jam; Error code 202; Error: " 202 Paper Jam - Open Rear Door "; 202.xx  errors; Error: " 202.11 "; Paper jammed inside the rear door; Paper is jammed in the back of the printer ; Paper jammed in the duplex; Blue packing tape on the back of the printer

Environment

T65x family

Solution

What you will see

Paper repeatedly jams when the printer tries to print on both the front and back sides of the page. The numeric error code displayed is '202.11'. Single-sided pages feed through the printer with no problem.

T650 models with duplex option installed - check for packing tape

If you have a Lexmark T650 printer with a duplex option installed, and it is experiencing repeated paper jams, check the numeric error code it displays. If the error code is '202.11', a piece of blue packing tape may be stuck on the rear of the printer, behind the duplex option. This is especially true if the printer is new or if the duplex option was recently installed.  
In order to check for the packing tape, you will need to remove the printer up and off of the duplex option. See the directions for this procedure in the table below.
NOTE: If the numeric error code is not '202.11', or if the printer does not have a duplex option installed, click here to read general information about clearing all 202 type paper jams.
StepAction
  1Power off the printer.
  2Unplug the power cord and all other cables going into the printer.
  3
Make sure the safety latches on each side of the duplex option are released. To do this, push in the safety latches until they click and stay recessed.

  
  4
Lift the printer slightly up off the duplex option to insure the duplex is not connected, then lift the printer away from the duplex option. Place the printer on a flat, level surface.

CAUTION! The printer weighs 18 kg (40 lb). To avoid injury to yourself and to the printer, it is highly recommended that you enlist the help of another person when lifting or moving the printer.
 
  5
Look at the back of the printer to search for a piece of blue packing tape stuck there. (See the picture below for an example.) If a piece of tape is there, remove it. That should correct the paper jams.


To view a larger image, click here.
IMPORTANT! If the back of the printer appears clear, another issue with the duplex option may be causing paper to jam. Therefore check the inside of the duplex option for a jammed page or any other obstruction that may prevent paper from feeding through. If the duplex option appears to be clear, a service call may be needed to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Support below for details).
  6
Pick up the printer, align it with the duplex option, and then carefully place the printer back down onto the duplex option. To avoid injury to yourself and to the printer, make sure to enlist the help of another person for this step.
  7Once the printer is securely in place, you can re-engage the safety latches on each side of the duplex option.
  8Reconnect the power cord and all the other cables into the printer.
  9Power on the printer.
 10
Try printing again to see if the issue is resolved. If the issue continues, a service call may be needed to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Support below for details).
NOTE: When contacting Lexmark Technical Support or arranging a service call for this issue, try to provide as much of the following information as possible:

  • - The full numeric error code.

  • - The location of the jammed page in the printer.

  • - Is the leading edge of the page damaged, or does it appear to be caught on anything?

  • - Is the jammed page crooked?

  • - Provide as much information on the paper used as possible; i.e., the paper manufacturer, its brand name, size and weight, and whether it is hole-punched or perforated.
   

Contacting Lexmark Technical Support

If you have questions about any of the steps above or if you require assistance in setting up warranty service, please contact Lexmark Technical Support. For information on how to contact Lexmark Technical Support, click here.
Please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. NOTE: You will also need the printer's model/machine type and serial number (SN). Locate this information on labels under the upper front cover and on the back of the machineClick here for further details.
NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.


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