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Printer or MFP Image Is Not Visible Within a Certain Version of MVP 11.2 |
Document ID:SO4758 |
| Properties |
Problem
Omitted picture; Illustrations not visible; Printer image not visible; Cannot display printer; Unable to see printer image; No custom view image; No picture of printer; No picture of MFP; No status overview image
Environment
How to fix missing printer images; MarkVision Professional 11.2
Solution
What you will see
Suggested Fix
Contacting Lexmark
MVP 11.2 may fail to show image of printers or MFPs.
This affects the printer_MFP.exe version of MarkVision Professional 11.2.
What else is known:
- - The execute file printer_MFP.exe installs to the default directory C:\Program Files\Printer.
- - This affected version of MVP is the one downloaded from http://www.markvisionprofessional.com/markvision/index.html.
- - IMPORTANT! This does not affect the Lexmark_MVP.exe version of MarkVision Professional 11.2.
This version installs to C:\Program Files\Lexmark and can be obtained by visiting Lexmark.com , selecting Drivers & Downloads, and then MarkVision Professional.- - This was first witnessed with a Lexmark C782, but other models such as the X65xe & X78xe Series MFPs may also experience this issue.
Illustration
Suggested Fix
- Click here to download picture fix plug-in.
- Install the plug-in.
Path: All Tasks > Software Update > Install New. - Restart the MarkVision Server service.
- The printers should now be visible.
Contacting Lexmark
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer model/machine type and serial number (SN).
Please call from near the MVP server and printer in case the technician on the phone asks you to perform a task involving one of these devices.