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Printer or MFP Image Is Not Visible Within a Certain Version of MVP 11.2

Document ID:SO4758
 
  Properties  

Problem

Omitted picture; Illustrations not visible; Printer image not visible; Cannot display printer; Unable to see printer image; No custom view image; No picture of printer; No picture of MFP; No status overview image

Environment

How to fix missing printer images; MarkVision Professional 11.2

Solution

What you will see

MVP 11.2 may fail to show image of printers or MFPs.
This affects the printer_MFP.exe version of MarkVision Professional 11.2.
 
What else is known:

  • - The execute file printer_MFP.exe installs to the default directory C:\Program Files\Printer.

  • - This affected version of MVP is the one downloaded from  http://www.markvisionprofessional.com/markvision/index.html.

  • - IMPORTANT! This does not affect the Lexmark_MVP.exe version of MarkVision Professional 11.2.
      This version installs to C:\Program Files\Lexmark and can be obtained by visiting Lexmark.com , selecting Drivers & Downloads, and then MarkVision Professional.

  • - This was first witnessed with a Lexmark C782, but other models such as the X65xe & X78xe Series MFPs may also experience this issue.

Illustration

Suggested Fix

    1. Click here to download picture fix plug-in. 
    2. Install the plug-in.
      Path: All Tasks > Software Update > Install New.
    3. Restart the MarkVision Server service.
    4. The printers should now be visible. 

Contacting Lexmark

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer model/machine type and serial number (SN).
Please call from near the MVP server and printer in case the technician on the phone asks you to perform a task involving one of these devices.


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