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"Incorrect or Missing Cartridge Error" on the Lexmark X4800 Series Printers

Document ID:SO4738

Usergroup :External
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Problem

Wrong cartridge; Left cartridge incorrect; Right cartridge incorrect; Left cartridge missing; Right cartridge missing; Error 1205; Error 1206; Cartridge error; Cartridge incorrect; Cartridge missing

Environment

Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows 2000; Microsoft Windows Vista

Solution

Explanation

An 'incorrect cartridge' or 'missing cartridge' error can be displayed if:



    • The wrong cartridge is installed, or 

    • The cartridge is not installed properly, or 

    • The cartridge is missing.

What to do


If you see:Then:

'Left Cartridge Error / Right Cartridge Error'
NOTE: This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge).

 


  1. Remove the print cartridge that is indicated and close the cartridge carrier lid.

  2. Close the scanner unit.

  3. Disconnect the power cord from the electrical outlet. Wait a few seconds.

  4. Reconnect the power cord to the electrical outlet.

  5. If the button is not lit, press it to activate.

  6. Reinsert the print cartridge and close the cartridge carrier lid.

  7. Close the scanner unit.
  8. If the error:


  • Does not reappear, the problem has been corrected.

  • Reappears, replace the print cartridge with a new one, close the cartridge carrier lid, and close the scanner unit.
'Left Cartridge Incorrect / Right Cartridge Incorrect'


  1. Remove the print cartridge that is indicated  and close the cartridge carrier lid.

  2. Close the scanner unit.

  3. Disconnect the power cord from the electrical outlet. Wait a few seconds.

  4. Reconnect the power cord to the electrical outlet.
     

  5. If the button is not lit, press it to activate.

  6. Reinsert the print cartridge and close the cartridge carrier lid.

  7. Close the scanner unit.

  8. If the error:


  • Does not reappear, the problem has been corrected.

  • Reappears, replace the print cartridge with a new one, close the cartridge carrier lid, and close the scanner unit.

IMPORTANT: Check the cartridge part number:
X4850: #41 or #41A, #42 or #42A ( #43XL, #44XL), photo #40
X4875: #41 or #41A, #42 or #42A ( #43XL, #44XL), photo #40
'Left Cartridge Missing / Right Cartridge Missing'
One or both print cartridges are missing or not installed properly. NOTE:

  • You can make a color copy with only the color cartridge installed.

  • You can print a black-and-white document with only the black cartridge installed.

  • You cannot copy or print when only the photo cartridge is installed.

  • To remove the error message, press .

Installing print cartridges:


    1. Open the printer.

    2. Press down on the cartridge carrier levers.

    3. Remove the used print cartridge or cartridges.

    4. If you are installing new print cartridges, remove the tape from the back and bottom of the black cartridge, and insert the cartridge in the left carrier.

      WARNING:
      Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
       

    5. Close the black cartridge carrier lid.

    6. Remove the tape from the back and bottom of the color cartridge, and insert the cartridge in the right-hand carrier.

      WARNING:
      Again, do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
       

    7. Close the color cartridge carrier lid.

    8. Close the printer.
      The control panel display will prompt you to load paper and press  to print an alignment page.

      NOTE:
      The printer must be closed to start a new scan, print, or copy job.

Contacting Lexmark

If you need additional assistance with this issue, please contact Lexmark Technical SupportNOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices

 


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