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290 or 292.02 Scanner Jam on a Lexmark X543 or X544 Color Laser MFP

Document ID:SO4720
 
  Properties  

Problem

290 paper jam; Scanner jam; ADF jam; Jam; Paper stuck; Media stuck; Paper jam; Media jam; I have a paper jam; 290 jam; 292.02 error; 292.02 scanner jam

Environment

Troubleshooting steps for 290 paper jam; 292.02 scanner jam troubleshooting;

Solution

Overview


A 290 Scanner Jam or a 292.02 Scanner Jam indicates that the MFP has detected a piece of media/paper jammed in or around the ADF path.

 

 

Troubleshooting


Step Action Image
1 Remove all documents from the ADF. No Image
2 Open the ADF Cover. Remove any jammed media.
Click here to enlarge.
3 Close the ADF Cover. No Image
4 Open the Scanner Cover. Remove any jammed media.
Click here to enlarge.
5 Close the Scanner Cover. No Image
6
Press the  button.
No Image

 

 

Still have questions?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 

 



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