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'Remove Internal Packaging' Message on a Lexmark C540, C543, C544, X543 or X544 Series Color Laser Printer/MFP

Document ID:SO4707
 
  Properties  

Problem

Internal packaging; Packaging; Remove error; Remove message; Packing message; Packing error; Remove internal packaging message; Error message; Shipping material message

Environment

Remove Internal Packaging troubleshooting

Solution

What you will see

A "Remove Internal Packaging" message is appearing on the Lexmark C540, C543 or C544 Color Laser Printer or on the X543, X544 Color MFP. This indicates that some of the packing material that shipped with the printer remained inside the printer when the unit was powered on.

Troubleshooting steps

StepActionImage
 1Power off the printer/MFP.          No Image
 2
Open the printer/MFP and remove any packaging material that was left inside during setup. (For more information click here: C54xX54x)
          No Image
 3
Remove and reinstall the paper tray.  Power the printer/MFP on.
Did the error message return?

Yes: Continue to Step 4.
No: The error is resolved.
          No Image
 4Power off the printer/MFP and open the front cover.          No Image
 5
On the left-hand side of the printer/MFP you will see a black sensor assembly. There should be an L-shaped flag that is able to swing back and forth inside the sensor assembly.
Is the L-shaped flag present?

Yes: Continue to Step 6.
No: Continue to Contacting Lexmark.

click here to enlarge
 6
Ensure that the flag swings freely back and forth. Close the front cover and power the printer/MFP on.
Did the error return?

Yes: Continue to Contacting Lexmark.
No: The error is resolved.
          No Image

Contacting Lexmark

Please contact Lexmark Technical Support for additional assistance. When calling for service you will need to know your printer model type and serial number (SN). If you need help locating your printer's model type and serial number, click here C54xX54x.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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