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Special Router Proprietary Modes on the Router May Not Work with Lexmark Wireless Inkjet Printers |
Document ID:SO4700 |
| Properties |
Problem
Cannot find SSID; Connection Failure; Communication Failure; Cannot configure; Cannot install; Unable to find network; No SSID found; No port; Port not available; Green Wi-Fi light but no port; Port enumeration failure; Printer port not created
Environment
Lexmark X3630
Solution
What you will see
Special Modes
What to do
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Still Need Help?
You may observe the following symptoms if your router has any proprietary range extending or speed boosting features enabled:
- -The printer obtains an IP address.
- -The printer displays no Trouble Code. See bottom of network settings page or look under TCP/IP settings via the printer's web page (go to http://ip_address, where ip_address is the TCP/IP address of the printer or All-In-One).
- -The printer port never gets created as identified when you open the Lexmark Network Configuration Utility. Click here for image.
- -Connection Failure during initial setup.
Special Modes
Insufficient space exists to list all of the many router manufacturers with differing proprietary special modes; however, here are two examples and two different modes:
ROUTER NOTE: Please reference your router's User Guide or technical support offerings to determine which corresponding special proprietary modes may be included with your router.
What to do
It is recommended that you disable or change the setting to comply with the official IEEE 802.11 b/g/n specification. These proprietary performance features are designed to work with like-branded client 802.11b/g/n option cards.
After disabling or changing the setting to comply with the official IEEE 802.11b/g/n standard, rerun the Wireless Configuration Utility or try to create a port.
Procedure: Wireless Configuration Utility
Click here for an example of this procedure.
Procedure: Port Recreation
Click here for an example of this procedure.
Related Articles
Installation and Networking Troubleshooting Table of Contents
Still Need Help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the router, computer, and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.