Unable to Print and the Print Queue Is Showing Multiple Pending Print Jobs; Possible Firewall Issue Blocking Required Processes
|Lexmark Genesis S815||Lexmark Genesis S816||Lexmark Impact S301|
|Lexmark Impact S302||Lexmark Impact S305||Lexmark Impact S308||Lexmark Interact S602|
|Lexmark Interact S605||Lexmark Interact S606||Lexmark Interact S608||Lexmark Interpret S402|
|Lexmark Interpret S405||Lexmark Interpret S408||Lexmark Interpret S409||Lexmark Intuition S502|
|Lexmark Intuition S505||Lexmark Intuition S508||Lexmark Pinnacle Pro901||Lexmark Platinum Pro902|
|Lexmark Platinum Pro905||Lexmark Platinum Pro908||Lexmark Prestige Pro802||Lexmark Prestige Pro805|
|Lexmark Prestige Pro808||Lexmark Prevail Pro702||Lexmark Prevail Pro705||Lexmark Prevail Pro706|
|Lexmark Prevail Pro708||Lexmark Prevail Pro709||Lexmark Prospect Pro202||Lexmark Prospect Pro205|
|Lexmark Prospect Pro208||Lexmark Prospect Pro209||Lexmark X3550||Lexmark X3580|
|Lexmark X3650||Lexmark X3690||Lexmark X4550||Lexmark X4580|
|Lexmark X4650||Lexmark X4690||Lexmark X4875||Lexmark X4950|
|Lexmark X4975||Lexmark X6570||Lexmark X6575||Lexmark X6650|
|Lexmark X6675||Lexmark X6690||Lexmark X7550||Lexmark X7675|
|Lexmark X9350||Lexmark X9575||Lexmark Z1410||Lexmark Z1420|
What you will see
Cannot print and print jobs build up in the print queue.
What is known:
- The printer is active on the network* or via local USB cable connection.
- A certain percentage (%) of the print job is spooled before stopping.
- The Wi-Fi indicator light is green.
- The problem persists after the computer is restarted.
- The problem persists after the print queue is cleared.
- You have one or multiple firewall applications actively running on your computer.
* To display and navigate the printer's web page, use http://printer_IP_address, where printer_IP_address is the TCP/IP address of the printer or AIO.
HINT: Print the network settings page to obtain the IP address or view the TCP/IP address value via the printer's operator panel under Setup > Network Setup > TCP/IP > View or Set IP address. (Press Cancel to undo.)
Two printer software processes may be blocked by firewall software on your PC or Macintosh. The pswx and jswx processes play an important role in delivering print job status and printer alerts.
Step Action 1 Open the software firewall application. 2
Add lxcqpswx and lxcqjswx (applications) as exceptions even if they are not showing as blocked.
Help: If unsure how to add these exceptions, see the firewall manufacturer's end-user documentation or use the manufacturer's technical support services for assistance.
Driver Processes and Ports Utilized by Your Printer
Communication Not Available; Printer No Longer Responding to Print Requests; Document Failed to Print
Networking and Installation Table of Contents
If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need the machine/model type and serial number (SN) of your printer.
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on one or both of these devices.