When authentication passwords that contain special characters such as /, ?, # or % are entered on the MFP or AIO* touchscreen, they cause a "Change file name" error message. Versions 1.1 and 1.2 of the Lexmark Scan-to-Network embedded solution exhibit this problem.
* Multifunction printer or All-In-One.
NOTE: Password selection is performed in the embedded web server via Configuration > Embedded Solutions > Lexmark Embedded Scan to Network > Configure > Scan Destination > Add > Authentication Options. Click here for illustration.
Upgrade to version 1.3 or 1.4 of the Lexmark Scan-to-Network embedded solution. Visit Lexmark.com to download the latest version of this free solution. Hint: This is a Software download type.
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support you will need your printer machine/model type and serial number.
Please call from near the computer and printer in case the technician requires you to perform a task on one of these devices.