Special Characters ( /,?,#,%) Not Allowed in Password with Lexmark Scan-to-Network Embedded Solution

 Document ID:SO4650
 
  Properties  

Problem

Cannot enter password; Error: "Change file name"; Change file name; Error message change file name; Cannot authenticate; Scan to network will not allow special characters; Symbols in password

Solution

What you will see 

When authentication passwords that contain special characters such as /, ?, # or % are entered on the MFP or AIO* touchscreen, they cause a  "Change file name" error message.  Versions 1.1 and 1.2 of the Lexmark Scan-to-Network embedded solution exhibit this problem.
* Multifunction printer or All-In-One.
NOTE:  Password selection is performed in the embedded web server via Configuration > Embedded Solutions > Lexmark Embedded Scan to Network > Configure > Scan Destination > Add > Authentication Options.  Click here for illustration.

Solution

Upgrade to version 1.3 or 1.4 of the Lexmark Scan-to-Network embedded solution.  Visit Lexmark.com  to download the latest version of this free solution. Hint: This is a Software download type. 

Contacting Lexmark

If you need additional assistance, please contact Lexmark Technical Support.  NOTE: When calling for support you will need your printer machine/model type and serial number.
Please call from near the computer and printer in case the technician requires you to perform a task on one of these devices. 


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