Thank you for your feedback



Disabled NetBIOS Prevents Successful Scan to Network: Required Ports for Scan to Network Solution

Document ID:SO4635
 
  Properties  

Problem

Cannot scan using Scan to Network; Scan to Network failure; Unable to scan using embedded solution; Image does not appear in folder; Scan profile failed; Scanned file not in folder; SNF solution failure; Unable to get solution to work; Communication failure; Cannot communicate; MFP will not scan to computer; Scan to PC failure; Port blocked

Environment

Solution software; eTask software; Embedded scan to network

Solution

What You Will See


When configuring a network share folder for use with the Scan to Network embedded solution, you are able to successfully share the folder. However, when you initiate a scan from the MFP, the server or client fails to receive the image. 


What is Known


  • - Lexmark uses SMB (Server Message Block) to create the shared folder with appropriate permissions.
  • - This SMB implementation uses the NetBIOS session service over (TCP) port 139.
  • - Windows 2000 and above might not have NetBIOS or NetBT* enabled in modern-day network environments, which lack legacy machines – such as Windows NT or Windows 9x.   

*- NetBIOS over TCP

Other ports utilized by Scan-to-Network

 

In addition to port 139, verify that these additional ports are not be blocked by the firewall for your router, operating system, or third-party software application.

  • -Port 137
  • -Port 138
  • -Port 9100
  • -Port 9400

  

Possible Resolution


Turn 'ON' NetBIOS over TCP. The following steps only apply if you have created the shared destination folder and verified that it is functional.

  
To do this in Windows XP, Windows Server 2003, and Windows 2000:
  1. Log on to the target computer with administrative rights.
  2. Navigate to the 'Network Connections' icon and double-click on it. Example path: Start > Control Panel.
  3. Or, right-click on 'My Network Places', and click on Properties.
  4. Right-click on the active 'Local Area Connection' icon that you wish to configure, and then select Properties.
  5. Locate and double-click on Internet Protocol (TCP/IP).
  6. Click on the Advanced button.
  7. Click on the WINS tab.
  8. Select the Default option from the NetBIOS Setting area, or Use NetBIOS setting from the DHCP server.
  9. Click on OK multiple time to exit the remaining open windows.

 

 

      NOTE: If a static IP address is being used, or the DHCP server does not provide the NetBIOS setting, you may have to select the 'Enable NetBIOS over TCP/IP'option instead of the 'Default'  option. 

 

To do this in Microsoft Windows Vista:
  1. On the desktop, right-click Network, and then click Properties.
  2. Under Tasks, click Manage network connections.
  3. Right-click Local Area Connection, and then click Properties.
  4. In the "This connection uses the following items" list, double-click Internet Protocol Version 4 (TCP/IPv4).
  5. Click Advanced, and then click the WINS tab.
  6. Click Use NetBIOS setting from the DHCP server, and then click OK three times.

To do this in Microsoft Windows 7:
  1. Click Start, and then click Control Panel.
  2. Under Network and Internet, click View network status and tasks.
  3. Click Change adapter settings.
  4. Right-click Local Area Connection, and then click Properties.
  5. In the "This connection uses the following items" list, double-click Internet Protocol Version 4 (TCP/IPv4).
  6. Click Advanced, and then click the WINS tab.
  7. Click Use NetBIOS setting from the DHCP server, and then click OK three times.


Windows XP Illustration



Contacting Lexmark


If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need the machine/model type and serial number (SN) of your printer.

Please call from near the computer and printer, in case the technician on the phone asks you to perform a task on one of these devices.
 

 



Link:
Please enter the email address you would like to send a copy of this page to.