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Scanning Over a Wireless Network Using the Operator Panel Can Be Blocked by the VPN Software Firewall |
Document ID:SO4613 |
| Properties |
Problem
Network scanning blocked; Cannot scan using the operator panel; Scanning over a wireless network can be blocked by VPN software firewall; VPN software firewall
Environment
Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista; Lexmark X4610; Virtual Private Network (VPN)
Solution
What you will see
Explanation
What to do
Still have questions?
Scans which you initiate by pressing a button on the printer are blocked on all network products by your VPN software firewall.
Explanation
This is happening because Stateful Firewall is selected under the Options menu in the VPN software (see image). This prevents network scanning from the operator panel.
What to do
To disable the Stateful Firewall, do the following:
-Open the Options menu and click Stateful Firewall (Always On).
NOTE: When the Stateful Firewall option is enabled, you will see a checkmark in front of it.
Still have questions?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for service you will be asked for your printer model type and serial number.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.