The printer is printing out blank pages. This includes situations where all pages are coming out blank as well as situations where the print job prints correctly but extra blank pages occur intermittently.
Check the toner cartridge first. It may not be installed completely or it may be running low on toner. Follow the instructions in the table.
Step Action 1
Power off the printer. Open the front cover and remove the existing toner cartridge.
For detailed directions on how to access and remove the toner cartridge, click here.
2 With the toner cartridge out, check the inside of the printer. Remove any jammed paper or other obstructions that could prevent you from installing the toner cartridge completely. If the inside of the printer is clear, reinstall the toner cartridge, making sure it is installed fully. Close the front cover. Power on the printer and try printing again. 3
If the pages continue to come out blank, try one of the following actions:
- If you have an extra toner cartridge in stock, replace the existing toner cartridge with a new one. Install the new toner cartridge into the printer and try printing again. If the print returns, the old toner cartridge is low on toner and needs to be replaced.
- If you do not have an extra toner cartridge in stock, lightly shake the existing toner cartridge several times to redistribute any remaining toner. Install the toner cartridge back into the printer and try printing again. If the print returns or improves, the existing toner cartridge is low on toner and needs to be replaced.
If the issue continues after checking the toner cartridge, try replacing the photoconductor unit/kit if you have an extra one in stock. For detailed directions on how to access and remove the photoconductor unit, click here.
If the issue continues after both supplies are replaced, print a menu settings page using the printer operator panel. This will determine if the source of the problem is a part on the printer or an issue external to the printer.
- If the menu settings page prints correctly, the source of the problem is external to the printer. To find out if the problem is only with a program, try printing from a different software program. To find out if the problem is only with a particular computer, try printing from a different computer.
- If the menu settings page is blank as well, this will narrow the source of the issue to a part on the printer. Service may be required to correct the issue. For assistance in setting up service, please contact Lexmark Technical Support or a local authorized service provider.
On most occasions, intermittent blank pages are caused by one of three issues. Perform the following checks:
Possible cause Suggested solution The Blank Pages setting is set to print any 'blank page' commands used by the software/program on the computer.
Use the Local Printer Setup Utility program on the computer and access the printer settings. Locate the Blank Pages setting. Make sure the Blank Pages setting is set to Do Not Print.
Two sheets of paper stuck together and fed through the printer at the same time.
Remove all paper from the paper tray. Fan each of the four sides of the paper stack, making sure to separate any pages that are stuck together. NOTE: This is particularly important when printing on paper with pre-punched holes.
An error occurred as the print job was being sent from the computer to the printer. This can cause data to become lost or corrupted and result in one or more blank pages being printed. Resend the print job. See if the issue occurs again. If it does, try printing from a different software program. If the printer is on a network, try printing from a different computer.
If the issue persists after you have tried all of these suggestions, please contact Lexmark Technical Support for additional assistance.
If you have questions about any of the steps above or if you require assistance in setting up warranty service, please contact Lexmark Technical Support.
Be prepared to describe the problem you are experiencing and any troubleshooting steps you have already taken to find a solution. You will also need the printer's model type and serial number (SN). This information can be found on one of two labels, one located on the inside of the front cover of the printer, the other on the back of the printer. Click here for further details.
Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.