Broadband Phone Service VOIP Router Connected to Wireless Router Causing "Unable to Communicate" Message
You have a broadband VOIP router connected to your home network. The computer is wired to the broadband VOIP router via an Ethernet cable.
- The printer network settings page has an IP address.
- You are able to access the printer's web page by entering the IP address in the URL field of your browser, e.g. http://###.###.###.###.
- The original installation of the printer appears to have been successful.
- The port does not appear under the Ports tab if you go to Properties > Ports or if you click on Configure Port. Click here for image.
- An "Unable to Communicate" message appears when you try to print.
Connection to the wrong router on the network can prevent proper installation of printer software and proper port creation. Several instances of this issue involving VOIP routers have surfaced. See the illustration below.
Improper computer connection:
- Internet (WWW)
- DSL/Cable Modem
- Wireless Router (Access Point)
- Broadband Phone Service VOIP Router
Disconnect the Ethernet cable that leads from the computer into the VOIP router (4) and connect the cable to the proper wireless router (3), supplying Wi-Fi access to the Wireless Local Area Network (WLAN). See the illustration below.
Proper computer connection:
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on these devices.