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Broadband Phone Service VOIP Router Connected to Wireless Router Causing "Unable to Communicate" Message |
Document ID:SO4537 |
| Properties |
Problem
Unable to communicate; Connection failed; Cannot print; Cannot complete installation; VOIP router prevents communication; Phone service device prevents connectivity
Environment
How to properly connect a VOIP router; Vonage router; Voice Over Internet Protocol (VOIP); Microsoft Windows Vista; Microsoft Windows Server 2008; Microsoft Windows Server 2003; Microsoft Windows XP; Microsoft Windows 2000 Advanced Server; Microsoft Windows 2000
Solution
Background
You have a broadband VOIP router connected to your home network. The computer is wired to the broadband VOIP router via an Ethernet cable.
What you will see
- The printer network settings page has an IP address.
- You are able to access the printer's web page by entering the IP address in the URL field of your browser, e.g. http://###.###.###.###.
- The original installation of the printer appears to have been successful.
However:
- The port does not appear under the Ports tab if you go to Properties > Ports or if you click on Configure Port. Click here for image.
- An "Unable to Communicate" message appears when you try to print.
Possible Cause
Connection to the wrong router on the network can prevent proper installation of printer software and proper port creation. Several instances of this issue involving VOIP routers have surfaced. See the illustration below.
Improper computer connection:
Recommended Action
Disconnect the Ethernet cable that leads from the computer into the VOIP router (4) and connect the cable to the proper wireless router (3), supplying Wi-Fi access to the Wireless Local Area Network (WLAN). See the illustration below.
Proper computer connection:
Related Articles
Installation and Wireless Networking Table of Contents '08
Contacting Lexmark
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on these devices.