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Error 033-762 When Receiving a Fax on the Lexmark X560n MFP

Document ID:SO4446
 
  Properties  

Problem

Fax error; Cannot receive fax; 033 error; 033-762 error; 762 error

Environment

Troubleshooting error 033-762

Solution

Explanation of the error

 A 033-762 error message while you are receiving a fax indicates that the Junk Fax filter is turned On and the incoming fax is from a number which is not in the X560n's address book.

Resolving the issue

You can resolve this issue in two ways:
  • Add the number to the X560n's address book.
    or
  • Set the Junk Fax filter  to Off.  The filter is located in Fax Settings under the Admin Menu.  After turning the filter off, power the MFP off and back on to allow the change to take effect.

Still have questions?

Please contact Lexmark Technical Support for additional assistance.  When calling for service you will be asked for your printer model type and serial number.  If you need help locating this information, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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