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No Printing Occurs or Not All Pages of a Multipage Print Job Are Printed in Microsoft Windows Vista |
Document ID:SO4442 |
| Properties |
| Lexmark Impact S301 | Lexmark Impact S302 | Lexmark Impact S305 | |
| Lexmark Impact S308 | Lexmark Interact S602 | Lexmark Interact S605 | Lexmark Interact S606 |
| Lexmark Interact S608 | Lexmark Interpret S402 | Lexmark Interpret S405 | Lexmark Interpret S408 |
| Lexmark Interpret S409 | Lexmark Intuition S502 | Lexmark Intuition S505 | Lexmark Intuition S508 |
| Lexmark Pinnacle Pro901 | Lexmark Platinum Pro902 | Lexmark Platinum Pro905 | Lexmark Platinum Pro908 |
| Lexmark Prestige Pro802 | Lexmark Prestige Pro805 | Lexmark Prevail Pro702 | Lexmark Prevail Pro705 |
| Lexmark Prevail Pro706 | Lexmark Prevail Pro708 | Lexmark Prospect Pro202 | Lexmark Prospect Pro205 |
| Lexmark Prospect Pro208 | Lexmark Prospect Pro209 | Lexmark X2500 | Lexmark X2510 |
| Lexmark X2530 | Lexmark X2550 | Lexmark X2580 | Lexmark X2600 |
| Lexmark X2620 | Lexmark X2630 | Lexmark X2650 | Lexmark X2670 |
| Lexmark X2690 | Lexmark X2695 | Lexmark X3530 | Lexmark X3550 |
| Lexmark X3580 | Lexmark X3650 | Lexmark X3690 | Lexmark X4530 |
| Lexmark X4550 | Lexmark X4580 | Lexmark X4630 | Lexmark X4650 |
| Lexmark X4690 | Lexmark X4850 | Lexmark X4875 | Lexmark X4950 |
| Lexmark X4975 | Lexmark X4975ve | Lexmark X5070 | Lexmark X5075 |
| Lexmark X5320 | Lexmark X5340 | Lexmark X5650 | Lexmark X5690 |
| Lexmark X6570 | Lexmark X6575 | Lexmark X6650 | Lexmark X6675 |
| Lexmark X6690 | Lexmark X7500 | Lexmark X7550 | Lexmark X7675 |
| Lexmark X9350 | Lexmark X9575 | Lexmark Z1300 | Lexmark Z1310 |
| Lexmark Z1320 | Lexmark Z1380 | Lexmark Z1400 | Lexmark Z1410 |
| Lexmark Z1420 | Lexmark Z1480 | Lexmark Z1520 | Lexmark Z2300 |
| Lexmark Z2320 | Lexmark Z2390 | Lexmark Z2420 | Lexmark Z2490 |
Problem
Multipage; Multipage printing; Vista; Vista Patch; Patch; Not Printing multiple pages; Does not print full job; UAC (User Account Control) causing print failure; Cannot print; Print job does not print; No printing occurs; Not all pages of a multipage print job are printed; Multipage document not printing in full; Microsoft Office 2003; Microsoft Office 2007;
Solution
What you will see
When you print certain documents, either:
- No printing occurs, or
- Not all pages of a multipage print job are printed.
- Printer is shared, and while using the shared connection there is no printing (or not all the pages are printed) of a multipage document.
Cause
On some Vista PCs the security rights on the %windir%\temp directory has been changed from the normal settings, leading to the above symptoms.
What to do
To find out if this is the issue you are experiencing, follow the steps in the table.
Step Action Link 1 Download the print failure test and try to print it.
- If both pages print, this is not the issue you are experiencing. Proceed to 'Contacting Lexmark' below.
- If only one page of the test document prints, go to Step 2.
Click here for print failure test 2 Download and run the patch that will set the security back to the normal settings. Click here for patch
If Microsoft Office 2007 is installed on the system:
Click here to download Lexmark Tools for Office
Still need help?
If you need additional assistance with this issue, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices.