Overview

This article identifies the paper jam locations on the Lexmark X642e, X644e and X646e multifunction printers and provides links to instructions for clearing the paper jams involved.

Jam locations

Clearing the paper jams

Click on the error message in the table for detailed troubleshooting steps.
Error Message What to do
200 Paper Jam Remove Cartridge
201 Paper Jam Remove Cartridge Open the bottom and then the top front covers, remove the print cartridge, and then remove the paper jam.
202 Paper Jam Open Rear Door Open the rear door on the MFP and then remove the paper jam.
23x Paper Jam Check Duplex Remove the duplex tray from the duplex unit, raise the duplex deflector, and remove the paper jam. Open the rear duplex door and remove the paper jam.
24x Paper Jam Check Tray Open each tray,and remove any jammed media.
250 Paper Jam Check MP Feeder Remove all media from the multipurpose feeder, flex and stack the media, reload the multipurpose feeder, and adjust the guide.
260 Paper Jam Check Env Feeder Lift the envelope weight, remove all envelopes, flex and stack the envelopes, reload the envelope feeder, and adjust the guide.

290 Scanner Jam
291 Scanner Jam
292 Scanner Jam
294 Scanner Jam Remove all original documents from the ADF. Open the ADF cover and remove any jammed media. Open the document cover and remove any jammed pages. Open the scan unit access door and remove any jammed pages.

Still have questions?

If you need additional information, please contact Lexmark Technical Support. NOTE: When calling for service you will need your printer model type and serial number. If you need help locating this information, click here.
Please call from near the printer in case the technician asks you to perform a troubleshooting task on the printer.

Paper Jam Locations on the Lexmark X642e, X644e and X646e Multifunction Printers

Problem

Environment

Solution

Paper Jam Locations on the Lexmark X642e, X644e and X646e Multifunction Printers	Document ID:SO4328

	Properties

Error Message	What to do
200 Paper Jam Remove Cartridge 201 Paper Jam Remove Cartridge	Open the bottom and then the top front covers, remove the print cartridge, and then remove the paper jam.
202 Paper Jam Open Rear Door	Open the rear door on the MFP and then remove the paper jam.
23x Paper Jam Check Duplex	Remove the duplex tray from the duplex unit, raise the duplex deflector, and remove the paper jam. Open the rear duplex door and remove the paper jam.
24x Paper Jam Check Tray	Open each tray,and remove any jammed media.
250 Paper Jam Check MP Feeder	Remove all media from the multipurpose feeder, flex and stack the media, reload the multipurpose feeder, and adjust the guide.
260 Paper Jam Check Env Feeder	Lift the envelope weight, remove all envelopes, flex and stack the envelopes, reload the envelope feeder, and adjust the guide.
290 Scanner Jam 291 Scanner Jam 292 Scanner Jam 294 Scanner Jam	Remove all original documents from the ADF. Open the ADF cover and remove any jammed media. Open the document cover and remove any jammed pages. Open the scan unit access door and remove any jammed pages.