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Paper Jam Locations on the Lexmark X642e, X644e and X646e Multifunction Printers

Document ID:SO4328

Usergroup :External


Paper jam; Jam; Jam locations; Jam at exit; Jam at reg. roll; Jam at duplexer; Jam at tray 1; Jam at tray 2; Jam at scanner; 290 jam; 291 jam; 292 jam; 294 jam; 200 jam; 201 jam; 202 jam; 230 jam; 231 jam; 201 jam; 242 jam; 243 jam; 250 jam; 260 jam; 290 jam; 291 jam; 292 jam; 294 jam


Paper jam locations



This article identifies the paper jam locations on the Lexmark X642e, X644e and X646e multifunction printers and provides links to instructions for clearing the paper jams involved. 

Jam locations

Clearing the paper jams

Click on the error message in the table for detailed troubleshooting steps.
Error MessageWhat to do
200 Paper Jam Remove Cartridge
201 Paper Jam Remove Cartridge
Open the bottom and then the top front covers, remove the print cartridge, and then remove the paper jam.
202 Paper Jam Open Rear DoorOpen the rear door on the MFP and then remove the paper jam.
23x Paper Jam Check DuplexRemove the duplex tray from the duplex unit, raise the duplex deflector, and remove the paper jam.  Open the rear duplex door and remove the paper jam.
24x Paper Jam Check Tray Open each tray,and remove any jammed media.
250 Paper Jam Check MP FeederRemove all media from the multipurpose feeder, flex and stack the media, reload the multipurpose feeder, and adjust the guide.
260 Paper Jam Check Env FeederLift the envelope weight, remove all envelopes, flex and stack the envelopes, reload the envelope feeder, and adjust the guide.

290 Scanner Jam
291 Scanner Jam
292 Scanner Jam
294 Scanner Jam
Remove all original documents from the ADF.  Open the ADF cover and remove any jammed media.  Open the document cover and remove any jammed pages.  Open the scan unit access door and remove any jammed pages.

Still have questions?

If you need additional information, please contact Lexmark Technical Support.  NOTE: When calling for service you will need your printer model type and serial number.  If you need help locating this information, click here.
Please call from near the printer in case the technician asks you to perform a troubleshooting task on the printer.

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