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"250 Paper Jam" Message on a Lexmark X642e, X642e or X644e Multifunction Printer

Document ID:SO4324

Usergroup :External
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Problem

Paper jam; 250 jam; 250 paper jam; 250 paper jam remove cartridge; Check MP feeder

Environment

Troubleshooting a "250 paper jam" error

Solution

Explanation of the error message

250 Paper Jam message indicates that a piece of paper has been detected in the MFP's multipurpose feeder and needs to be removed.
CAUTION - HOT SURFACE! To reduce the risk of injury from a hot component, allow the surface to cool before touching it.


Recovery steps

StepActionIllustration
1Remove the paper from the multipurpose (MP) feeder.                No Image
2
 Flex, fan, and restack the media, and place it in the MP feeder.
3
 Load the print media.

click here to enlarge
4
Slide the side guide towards the inside of the tray until it is resting lightly against the edge of the media.

click here to enlarge
5Touch Continue.                No image


Still have questions?

Please contact Lexmark Technical Support for additional assistance.  NOTE: When calling for service you will need your printer model type and serial number.  If you need help locating this information, click here.
Please call from near the printer in case the technician asks you to perform a task involving the printer.


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