Communication Error When Trying to Print or Scan Using CA Security

 Document ID:SO4296
 
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Problem

Communication error when trying to print or scan; Not able to print; Not able to scan; Cannot acquire scan names; Cannot print; Cannot scan; Firewall prevents functionality

Environment

Lexmark X4610; Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista; Lexmark Z2400; Lexmark Z840 Color Jetprinter; Lexmark X2450; Lexmark X8310

Solution

What you will see

A communication error appears when you try to print or scan. 

Explanation

An issue was recently discovered with some internet security packages and the listed Lexmark printers. The issue turned out to be with the "Parental Controls" module of the packages.

NOTE: Most 2008 versions of internet security packages do not have this issue.

What to do

  1. Use Add/Remove Programs to remove the Parental Controls module.
  2. If this option is not available, remove the internet security package (ISP) completely. For additional information or a product update, please contact your ISP providers. ISP providers offer a free download to their customers.

Still have questions? 

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need your printer model type and serial number. 
Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.


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