Communication Error When Trying to Print or Scan Using CA Security
|Lexmark P350||Lexmark X1250||Lexmark X1270|
|Lexmark X1290||Lexmark X2470||Lexmark X2480||Lexmark X2530|
|Lexmark X2550||Lexmark X2580||Lexmark X3430||Lexmark X3450|
|Lexmark X3470||Lexmark X3480||Lexmark X3530||Lexmark X3550|
|Lexmark X3580||Lexmark X4530||Lexmark X4550||Lexmark X4580|
|Lexmark X4630||Lexmark X4650||Lexmark X4690||Lexmark X4850|
|Lexmark X4875||Lexmark X5070||Lexmark X5075||Lexmark X5320|
|Lexmark X5340||Lexmark X5410||Lexmark X5450||Lexmark X5470|
|Lexmark X6570||Lexmark X6575||Lexmark X7350||Lexmark X7550|
|Lexmark X8350||Lexmark X9350||Lexmark X9575||Lexmark Z1310|
|Lexmark Z1320||Lexmark Z1380||Lexmark Z1410||Lexmark Z1420|
|Lexmark Z1480||Lexmark Z1520||Lexmark Z2420||Lexmark Z2490|
|Lexmark Z640||Lexmark Z645||Lexmark Z845|
A communication error appears when you try to print or scan.
An issue was recently discovered with some internet security packages and the listed Lexmark printers. The issue turned out to be with the "Parental Controls" module of the packages.
NOTE: Most 2008 versions of internet security packages do not have this issue.
- Use Add/Remove Programs to remove the Parental Controls module.
- If this option is not available, remove the internet security package (ISP) completely. For additional information or a product update, please contact your ISP providers. ISP providers offer a free download to their customers.
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need your printer model type and serial number.
Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.