Thank you for your feedback



"Jam at Scanner/ Open ADF Cover R and Remove Paper" Message on the Lexmark X560n

Document ID:SO4266
 
  Properties  

Problem

Jam at Scanner; Scanner jam; Jam at adf; ADF jam; Cover R jam; Remove paper; Scan jam

Environment

Troubleshooting a "Jam at Scanner" error

Solution

Explanation of the error message

If paper is jammed in the ADF, the printer will display Jam at Scanner

Recovery procedure

Remove all jammed paper, and make sure the feed tray is not overfilled. Follow these steps.
StepActionImage
1Remove all paper from the paper feed tray, and then open the ADF cover.
click here to enlarge
2
If the jam is in the paper feed area, remove the jammed paper by carefully pulling it up.

click here to enlarge
3If the jam is at the paper exit area, turn the dial to remove the jammed paper. 
click here to enlarge
4
 Close the ADF cover.

click here to enlarge
5Open the scanner cover and remove any jammed paper from the paper feed area.
click here to enlarge
6Close the scanner cover.
click here to enlarge
7
When all the jammed paper is removed, you will see Return the Removed Original and Press Start on the printer display. 
Place the original document in the ADF, and then press Start to continue scanning.
               No Picture

Still have questions?

Please contact Lexmark Technical Support for additional assistance.  When calling for service you will need to know your printer model type and serial number.  If you need help finding this information, click here.
Please call from near the printer in case the technician asks you to perform a task involving the printer.


Link:
Please enter the email address you would like to send a copy of this page to.