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"Scan Lock Error: Unlock Scanner" Message on a Lexmark X500/X502n Series Color Laser MFP

Document ID:SO4224
 
  Properties  

Problem

Scan lock; Scanner lock; Scanner unlock; Printer lock; Printer unlock; Unlock; Grinding noise

Environment

"Scan Lock Error: Unlock Scanner"  troubleshooting; X502 MFP

Solution

Overview

A  "Scan Lock Error: Unlock Scanner" error message indicates that the scanning unit's physical lock is in the locked position.

Scanner Lock

Scanner in Locked PositionScanner in Unlocked Position

click here to enlarge

click here to enlarge

Troubleshooting steps

StepAction
1Power the printer off.
2Open the scanner lid.  In the lower left-hand corner you will see the scanner lock (see the above pictures). Move the lock switch to the unlocked position.
3
Power the printer back on.
Did the error message return?

Yes: Continue to 'Contacting Lexmark' below.
No: The error is resolved.

Contacting Lexmark

Please contact Lexmark Technical Support for additional assistance.  When calling for service you will need to know your printer model type and serial number. For help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician asks you to perform a task involving the printer.


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