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Unresponsive Device After Installation of MVP 11 Plug-In for C500n; Device Discovery Before Plug-in Installation and Reset Procedure |
Document ID:SO4188 |
| Properties |
Problem
Not responding; Discovered device not responding; One printer not responding; More than one device discovered; Two devices discovered; Dual devices; Double devices
Environment
How to install C500 plug-in
Solution
What you will see
An additional unresponsive device is found in the device discovery list after the correct plug-in for the C500n is implemented. (Click here for image.)
Reproducing the problem
1. Perform a device discovery.
2. Install the plug-in for the printer, i.e. MVP_ABN_SUPPORT_11.
3. Restart the MVP server.
4. Go to Action > Refresh Devices.
5. Press the Refresh Printer(s) button.
Observation
Another device is listed; however, the original discovered item is no longer responding and the newly discovered device responds to all tasks.
Explanation and Resolution
The C500n plug-in, MVP_ABN_SUPPORT_11, was not installed prior to the device discovery.
Restart MVP server twice and delete the unresponsive IP/device.
Related Articles
How to Install MVP Plug-ins
How to Stop and Start MVP Services
Still Need Help?
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support you will need your printer model/machine type and serial number.
Please call from the MVP server in case the technician asks you to perform a task involving MarkVision Professional.