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Unresponsive Device After Installation of MVP 11 Plug-In for C500n; Device Discovery Before Plug-in Installation and Reset Procedure

Document ID:SO4188

Usergroup :External


Not responding; Discovered device not responding; One printer not responding; More than one device discovered; Two devices discovered; Dual devices; Double devices


How to install C500 plug-in


What you will see

An additional unresponsive device is found in the device discovery list after the correct plug-in for the C500n is implemented. (Click here for image.)   

Reproducing the problem

1.  Perform a device discovery.
2.  Install the plug-in for the printer, i.e. MVP_ABN_SUPPORT_11.
3.  Restart the MVP server.
4.  Go to Action > Refresh Devices.
5.  Press the Refresh Printer(s) button.


Another device is listed; however, the original discovered item is no longer responding and the newly discovered device responds to all tasks.

Explanation and Resolution

The C500n plug-in, MVP_ABN_SUPPORT_11, was not installed prior to the device discovery. 
Restart MVP server twice and delete the unresponsive IP/device.

Related Articles

How to Install MVP Plug-ins
How to Stop and Start MVP Services

Still Need Help? 

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support you will need your printer model/machine type and serial number.
Please call from the MVP server in case the technician asks you to perform a task involving MarkVision Professional. 

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