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User Interface Reverts to Home Screen After Flatbed Cover is Opened and Closed on the X642e MFP

Document ID:SO4182
 
  Properties  

Problem

Reverting to home screen; E-mail screen closes; Fax screen closes; Scan screen closes; Copy screen closes; Function disappears; Disappearance of function screen; Open and close flatbed to see function disappear

Solution

What you will see

The user interface reverts to the Home screen after the flatbed cover is opened and closed, and the displayed function (e-mail, fax, scan, copy) disappears.

Resolution

This behavior was observed with base code revision LC2.MB.P237.  Please contact Lexmark Technical Support to obtain LC2.MB.P255 or later.  See 'Still Need Help?' for contact information.

Related Links

Still Need Help? 

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support, you will also need to know your printer model type and serial number
Please all from near the printer in case the technician asks you to perform a task involving the device.


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