User Interface Reverts to Home Screen After Flatbed Cover is Opened and Closed on the X642e MFP
The user interface reverts to the Home screen after the flatbed cover is opened and closed, and the displayed function (e-mail, fax, scan, copy) disappears.
This behavior was observed with base code revision LC2.MB.P237. Please contact Lexmark Technical Support to obtain LC2.MB.P255 or later. See 'Still Need Help?' for contact information.
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will also need to know your printer model type and serial number.
Please all from near the printer in case the technician asks you to perform a task involving the device.